Safari doesn't open Google Maps

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Level 1

8 points

Safari doesn't open Google Maps

my iPhone didn’t open any shared location on Google Maps app by default, It opens Google in a new Safari window and asks if I want to use the app. When selecting use the app, it takes me to the app store even though I already have the app.

iPhone X, iOS 14

Posted on Apr 11, 2021 9:36 AM

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Answer 1

Apr 12, 2021 1:09 PM in response to Ahmacito

Hey there Ahmacito,

We'd like to help get those shared locations from Google Maps to open directly in the Google Maps app.

While you may need to contact Google support about this, we only recommend doing that if needed.

Let's first rule out some basics:

The first step we recommend is to Restart your iPhone, then test for the same issue.
If the issue remains, we recommend checking for updates. We see you have iOS 14 installed, but the latest version is 14.4.2. You can verify the version number installed within Settings > General > About. Here's a link that'll show how to first back up, then Update your iPhone, iPad, or iPod touch.
Afterwards, this link shows how to Update apps or use automatic downloads.
When did you notice this first occurring with shared locations from Google Maps?
Have you noticed any issues while using the built-in Maps app?

We look forward to hearing back from you about these details. Take care!

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Answer 2

i_rina

Community Specialist

Apr 18, 2021 8:21 AM in response to Ahmacito

Hi Ahmacito,

Based on the steps you tried, along with the details confirmed, it seems to point towards an issue with the Google Maps app itself.

At this time, we recommend reaching out to Google support to let them know what's been tried, like the built-in Maps app working without any issues.

We believe to have found their support website: Google Help

Have a good one!

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Answer 3

Ahmacito Author

Level 1

8 points

Apr 17, 2021 1:05 AM in response to Nicholas_B2

Dear Team, thanks for your replying and support actually I'm up to date for the IOS & Google map application.

As per attached

I've re-installed the application, clearing safari cash, restarting my iPhone but the issue is still remaining

When did you notice this first occurring with shared locations from Google Maps? 6 weeks or two months not sure
Have you noticed any issues while using the built-in Maps app? It's working fine no issue.

Best regards

Ahmed

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Safari doesn't open Google Maps

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