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Phone is automatically setting brightness to zero everytime I lock screen

I have tried turning auto brightness off. I have tried turning True Tone off. I have the latest OS 14.4.2.


Phone is basically unusable like this....

iPhone SE, iOS 14

Posted on Apr 11, 2021 9:14 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 12, 2021 6:03 PM

Hello Jaybyrd314,


It sounds as though the display brightness is decreasing when locking the iPhone. To clarify a bit further is the screen remaining dim when unlocking the iPhone? If the screen is going black when locking the iPhone this is expected as the iPhone is being locked.


If you're seeing the display brightness remain dim please restart your iPhone as outlined in the following article.


Restart your iPhone


WE look forward to the results, have a great day!

2 replies
Question marked as Top-ranking reply

Apr 12, 2021 6:03 PM in response to Jaybyrd314

Hello Jaybyrd314,


It sounds as though the display brightness is decreasing when locking the iPhone. To clarify a bit further is the screen remaining dim when unlocking the iPhone? If the screen is going black when locking the iPhone this is expected as the iPhone is being locked.


If you're seeing the display brightness remain dim please restart your iPhone as outlined in the following article.


Restart your iPhone


WE look forward to the results, have a great day!

Phone is automatically setting brightness to zero everytime I lock screen

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