You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

šŸ’” Did you know?

āŗ If you can't accept iCloud Terms and Conditions... Learn more >

āŗ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no oneā€™s replied in a while. To start the conversation again, simply ask a new question.

Parental locks

Hi, I have parental locks set up on my sons iPhone, restricting calls he can make during screen time and down time to certain people. I also assumed only people in his contacts can ring him.

I have just discovered that he can ring anyone and anyone can ring him!!

Any suggestions folks would be appreciated as itā€™s really important we resolve this issue?!

Many thanks, Jerry.....

iPhone 7

Posted on Apr 11, 2021 11:40 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 12, 2021 5:46 PM

Hi there Jerry,


We understand you're experiencing an issue with the Communication Limits in Screen Time on your son's iPhone, and we'd like to see if we can assist.


First, make sure the device is up to date: Update your iPhone, iPad, or iPod touch


Also, check that iCloud Contacts is enabled in Settings > Account > iCloud > Contacts.


Finally, try turning Ask to Buy off and back on for your son's iPhone using your device, then test for the issue again. Here's how: Approve what kids buy with Ask to Buy


Cheers!

2 replies
Question marked as Top-ranking reply

Apr 12, 2021 5:46 PM in response to Jerry1357

Hi there Jerry,


We understand you're experiencing an issue with the Communication Limits in Screen Time on your son's iPhone, and we'd like to see if we can assist.


First, make sure the device is up to date: Update your iPhone, iPad, or iPod touch


Also, check that iCloud Contacts is enabled in Settings > Account > iCloud > Contacts.


Finally, try turning Ask to Buy off and back on for your son's iPhone using your device, then test for the issue again. Here's how: Approve what kids buy with Ask to Buy


Cheers!

Apr 14, 2021 9:39 AM in response to Erica_S1

Thanks Erica, much appreciated. This resets the controls so they work again, but I have now discovered what he is doing! apparently he dials 999 then ends the call immediately, followed by some other digits and hey presto...he can ring anyone and anyone can ring him!

I donā€™t think there is any way of stopping this now??!!

Parental locks

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.