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Why I can not use (edit) in the payment and shipping

Why I can not use (edit) in the payment and shipping




[Image Edited by Moderator to Remove Personal Information]

Posted on Apr 12, 2021 6:29 AM

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Question marked as Top-ranking reply

Posted on Apr 13, 2021 7:46 AM

Hi ezat49,


To make sure we're on the same page, it looks like you're unable to edit your payment information associated with your Apple ID, is that correct?


If so, take a look at the steps to edit your payment info here:


If you're still unable to edit your info using those steps, do you receive any specific error or message you'd be able to translate into English?


Let us know and we'll continue from there.


Cheers!

7 replies
Question marked as Top-ranking reply

Apr 13, 2021 7:46 AM in response to ezat49

Hi ezat49,


To make sure we're on the same page, it looks like you're unable to edit your payment information associated with your Apple ID, is that correct?


If so, take a look at the steps to edit your payment info here:


If you're still unable to edit your info using those steps, do you receive any specific error or message you'd be able to translate into English?


Let us know and we'll continue from there.


Cheers!

Apr 14, 2021 1:45 PM in response to ezat49

Hi ezat49,


If the page itself is non-responsive when attempting to edit your payment info, take a moment to restart your iPhone and then try again.


Additionally, if you have access to another device such as a Mac or PC you can edit your payment info there as well. See the article in our earlier post for options to edit that info on a different device.


If you're still unable to edit your info from there, we'd recommend reaching out to Apple Support directly for additional assistance.


Cheers!

Apr 14, 2021 8:11 AM in response to ezat49

ezat49,


To clarify, what specifically happens when attempting to edit your payment information? Does it not respond at all, are you unable to tap on a field to change your information?


Additionally, are you going to Settings > [your name] > Payment & Shipping to make the changes?


Let us know and we'll continue from there.


Cheers!

Why I can not use (edit) in the payment and shipping

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