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I'm using Asurion for my claim for my broken phone. It says my erase device is pending and I need it to not pend and just erase. What do i do?

I erased phone but its pending. My phone is broken and i can't get a new phone until its erased.

and i was wondering why is it pending

iPhone X

Posted on Apr 12, 2021 9:51 AM

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Posted on Apr 12, 2021 11:09 AM

you're phone needs to be connected to wifi or cellular data in order for it to be erased.

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