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I need to reset my security questions, but cannot do it.
I am getting this message:
Cannot Reset Security Questions
We don’t have sufficient information to reset your security questions
please assist.
Thanks
Gal
MacBook Pro 15″, macOS 10.12
If you see the message "not sufficient information" read this link:
Security and your Apple ID - https://support.apple.com/HT201303
"Without proof of your identity ... and other carefully selected criteria, Apple Support can't help you perform any actions on your account." You knowing your security question answers is the exclusive way, apart from potentially "other carefully selected criteria", of proving to Apple that you are the owner of that account.
Apple does have "Account Recovery when you can’t reset your Apple ID password" ( https://support.apple.com/HT204921 ) which it specifies is available for "when you don’t have enough information to reset your password." However, it also states it is "if you use two-factor authentication" which you may not be if you are still using security questions. You can investigate if this is even available to you.
It may ultimately prove very difficult to find satisfactory resolution to forgotten security questions if you get the "not sufficient information" message (e.g., https://discussions.apple.com/thread/252410816 ). For quite some time now Apple has been very strongly urging users to use Two Factor Authentication instead of security questions. --> https://support.apple.com/HT204915 "With two-factor authentication, you don't need to remember any security questions. We verify your identity exclusively using your password and verification codes sent to your trusted devices and phone numbers. When you enroll in two-factor authentication, we keep your old security questions on file for two weeks in case you need to return your account to its previous security settings. After that, they're deleted."
With that in consideration you can try to "Contact Apple for help with Apple ID account security". Click here --> https://support.apple.com/HT204169 If the online option does not resolve the problem I suggest trying to get a personalized response with a chat or telephone call. To talk by telephone: Contact Apple for support and service - Apple Support --> https://support.apple.com/HT201232
For other support options including those if your country does not have telephone support: https://support.apple.com/choose-country-region To chat, choose any topic, (not Apple ID) continue working your way down options until you find one with chat support, then ask to be redirected.
(Note: If your country is not listed, there may be a support option at the end of each region section for "other".)
You can see if this works for you: 'Solution to the forgotten Apple ID security questions" - https://discussions.apple.com/thread/252575591
If you see the message "not sufficient information" read this link:
Security and your Apple ID - https://support.apple.com/HT201303
"Without proof of your identity ... and other carefully selected criteria, Apple Support can't help you perform any actions on your account." You knowing your security question answers is the exclusive way, apart from potentially "other carefully selected criteria", of proving to Apple that you are the owner of that account.
Apple does have "Account Recovery when you can’t reset your Apple ID password" ( https://support.apple.com/HT204921 ) which it specifies is available for "when you don’t have enough information to reset your password." However, it also states it is "if you use two-factor authentication" which you may not be if you are still using security questions. You can investigate if this is even available to you.
It may ultimately prove very difficult to find satisfactory resolution to forgotten security questions if you get the "not sufficient information" message (e.g., https://discussions.apple.com/thread/252410816 ). For quite some time now Apple has been very strongly urging users to use Two Factor Authentication instead of security questions. --> https://support.apple.com/HT204915 "With two-factor authentication, you don't need to remember any security questions. We verify your identity exclusively using your password and verification codes sent to your trusted devices and phone numbers. When you enroll in two-factor authentication, we keep your old security questions on file for two weeks in case you need to return your account to its previous security settings. After that, they're deleted."
With that in consideration you can try to "Contact Apple for help with Apple ID account security". Click here --> https://support.apple.com/HT204169 If the online option does not resolve the problem I suggest trying to get a personalized response with a chat or telephone call. To talk by telephone: Contact Apple for support and service - Apple Support --> https://support.apple.com/HT201232
For other support options including those if your country does not have telephone support: https://support.apple.com/choose-country-region To chat, choose any topic, (not Apple ID) continue working your way down options until you find one with chat support, then ask to be redirected.
(Note: If your country is not listed, there may be a support option at the end of each region section for "other".)
You can see if this works for you: 'Solution to the forgotten Apple ID security questions" - https://discussions.apple.com/thread/252575591
reset security questions
