POP versus IMAP? Spark/xtra.co.nz

I'm having to change internet service provider and my email address. In the past I've used a POP account, and I want to continue doing that, because it works for how I file my emails, and my Gmail IMAP account fails abysmally to do that as it *archives* everything somewhere that I can't find/sort!


So Xtra (my new ISP) have provided me with setting for POP or IMAP, but my Mac Mail set up is only allowing me to choose IMAP.


I'm now so confused, frustrated and a whole lot of less polite words, and I have a million things to do today that don't involve fussing around over this kind of nonsense.



MacBook Pro 13″, OS X 10.11

Posted on Apr 12, 2021 5:21 PM

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Question marked as Top-ranking reply

Posted on Apr 13, 2021 11:41 AM

Hey there, JMCWS.


It appears you're trying to add your email account, which uses POP, but you're only able to choose IMAP instead. It's important you're able to add your email account to your Mac. To confirm, is this happening after you select "Other Mail Account" (as seen in the following article) when setting up your account? Add an email account to Mail on your Mac Do you encounter the same issue if you try adding your email in a temporarily new test user? Set up users, guests, and groups on Mac This can show us if the issue is only happening in your current user or any user on your Mac, which can help with possible next steps.


Also, if you need the settings to input for your email account to successfully set it up, you might be able to find it here: Mail Settings Lookup or from your email service provider.


Take care.

5 replies
Question marked as Top-ranking reply

Apr 13, 2021 11:41 AM in response to JMCWS

Hey there, JMCWS.


It appears you're trying to add your email account, which uses POP, but you're only able to choose IMAP instead. It's important you're able to add your email account to your Mac. To confirm, is this happening after you select "Other Mail Account" (as seen in the following article) when setting up your account? Add an email account to Mail on your Mac Do you encounter the same issue if you try adding your email in a temporarily new test user? Set up users, guests, and groups on Mac This can show us if the issue is only happening in your current user or any user on your Mac, which can help with possible next steps.


Also, if you need the settings to input for your email account to successfully set it up, you might be able to find it here: Mail Settings Lookup or from your email service provider.


Take care.

Apr 13, 2021 2:04 PM in response to claire504

I went and redid everything and it *is* working at receiving and sending mail, but I'm not 100% certain if it's then going to do what Gmail does and drop things out of my inbox and disappear emails to some Archival system. Hopefully not...


Maybe it's not the IMAP/POP issue that does that with Gmail...


Fingers crossed going forward, or then I might be back looking for more resolutions.


Meanwhile it's adding hours to my day to respond to every email I get to my old address with details of the new one....

~ thank goodness for "signatures" which is helpful in many cases, although not for subscription emails that require me to go online to resolve it as they have a "no reply" set up.





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POP versus IMAP? Spark/xtra.co.nz

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