macbook pro
hello, i was just wondering if i could trade in my macbook pro for another one if it’s screen was internally broken when i first opened it?
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emily4992 Said:
"MacBook pro: hello, i was just wondering if i could trade in my macbook pro for another one if it’s screen was internally broken when i first opened it?"
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Perhaps this is faulty device?:
See if you can get a replacement. When you call Apple, take a picture and show this to them.
Screenshare with the Apple Rep:
To easily show the Apple Rep what is going on here, request a prompt for a screensharing session with the Apple Rep. That will allow them to see this firsthand, and upfront. Show this user through screensharing your Mac. Show them any paperwork and hover over your device, through the Photos app on your iPhone. If you have no iPhone handy, then ask someone else, if you may use their iPhone to perform this.
- Learn more here: Screenshare your iPhone with the Camera App Enabled to Easily Converse Over-the-Phone with Apple Support - User Tips
Apple Support Info:
- Contact Us - Choose Locations
- U.S.A. (800)MY-APPLE
- Proceed from there as necessary
Note: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)
