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iPhone. mini 12 screen is frozen, have tried pushing volume up then volume down then side button with no results, plugged iPhone into iMac Pro and tried update with no success

iPhone mini 12 screen is frozen, have tried pushing volume up then volume down then side button with no success. then connected to iMac Pro and clicked on update with no success

what should I do now?

Posted on Apr 13, 2021 7:30 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 13, 2021 8:03 PM

Hi Arthur_un,

Welcome to the Apple Community, where some of us do our best to help each other.


Apple has a support page online to help you solve the situation.

Just click the link below.


If your device has a frozen screen, doesn't respond when you touch it, or becomes stuck when you turn it on, learn what to do.

https://support.apple.com/en-au/HT201412


Hope this helps you :)

1 reply
Question marked as Top-ranking reply

Apr 13, 2021 8:03 PM in response to Arthur_un

Hi Arthur_un,

Welcome to the Apple Community, where some of us do our best to help each other.


Apple has a support page online to help you solve the situation.

Just click the link below.


If your device has a frozen screen, doesn't respond when you touch it, or becomes stuck when you turn it on, learn what to do.

https://support.apple.com/en-au/HT201412


Hope this helps you :)

iPhone. mini 12 screen is frozen, have tried pushing volume up then volume down then side button with no results, plugged iPhone into iMac Pro and tried update with no success

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