Video pauses on own, multiple apps

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Level 1

8 points

Video pauses on own, multiple apps

Hi

I have a newer ATV with tvOS 14.4 and I run a few dedicated streaming apps (FloBikes, OneSoccer, Netflix, etc) that have recently begun to pause streams all on their own. I hit the pause button twice and the video continues as before, but within 5 minutes it pauses again...

Live streams don't have this problem, but archive streams and Netflix movies do (I've not tested recently for other mainstream apps).

I tried deleting the app and reinstalling, and also a factory reset and reinstall, and no change.

This is on two different ATVs, same symptoms.

Wifi is strong 5GHz signal, two different channels, and the UL/DL speeds are high in the house at each ATV location.

Any ideas?

Apple TV 4K, tvOS 14

Posted on Apr 15, 2021 11:35 AM

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Answer 1

Top-ranking reply

rkaufmann87

Level 10

148,494 points

Apr 15, 2021 11:39 AM in response to PSCollins-TO

Try a 2.4GHz signal and see if that helps. It still may be a networking situation on your end. What I'd do before switching the channel though is in the following order:

Unplug and then Restart Modem
Unplug and then Restart Router
Unplug the Apple TV from it's power source for 2-3 minutes, then plug it back in and re-test.

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Answer 2

PSCollins-TO Author

Level 1

8 points

Apr 17, 2021 2:19 PM in response to rkaufmann87

All of these and also a full reset I listed before have not fixed the problem.

I’ve scanned the neighborhood to ensure no one else is using the channels for the connection frequencies on the router and that didn’t fix it either.

as the streams work just fine on iPhones and iPads I don’t know what else I can do.

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Video pauses on own, multiple apps

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