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JilleeB Author

Level 1

4 points

Contacts don’t show up on caller ID

My coworker called me today (I have their contact saved in my phone) and it just appeared as “WIRELESS CALLER”. And I have my mom saved under “Mom” and when she calls, it appears as her full name (last name first, in all capitals). My dad is saved under “Dad” and the same ID shows up for him (mom’s full name, last name first, in call caps). WTF is going on? These numbers are saved in my phone???

iPhone 5s, iOS 10

Posted on Apr 15, 2021 9:50 PM

Top-ranking reply

Corrie84

Community Specialist

Posted on Apr 17, 2021 6:15 AM

Hi there JilleeB,

We’re happy to see that you posted in the Apple Support Community for assistance and we understand you're having issues with the Caller ID feature of your iPhone. We’d like to help.

First, make sure you're using the latest version of iOS. This article will assist with updating, if needed: Update your iPhone, iPad, or iPod touch

It’s also a good idea to check for any updates to the carrier settings on your iPhone using these steps: Update your carrier settings on your iPhone or iPad

Best regards.

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Contacts don’t show up on caller ID

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