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Free app downloads - payment not completed

Hello, I’ve read in previous discussions that this is a prevailing issue - I’ve updated, deleted then re-added my most up to date payment details, turned my phone off and on and I still get the same error message in the App Store - ‘payment not completed’ with the red exclamation mark. I’m just trying to download free apps! So frustrating. Any advice much appreciated.

iPhone 6s, iOS 14

Posted on Apr 15, 2021 11:44 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 16, 2021 8:39 AM

Contact iTunes Support for assistance. See the Apple Support articles below for contact information.   


iTunes Support – world wide 


Apple Support schedule phone call     


Billings and Subscriptions 


If necessary, try Twitter


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.



1 reply
Question marked as Top-ranking reply

Apr 16, 2021 8:39 AM in response to katharine286

Contact iTunes Support for assistance. See the Apple Support articles below for contact information.   


iTunes Support – world wide 


Apple Support schedule phone call     


Billings and Subscriptions 


If necessary, try Twitter


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.



Free app downloads - payment not completed

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