My refund had a problem
hi, I just refund 2 items and got email from apple support and i didn’t get my refund please help, thanks
iPhone 11, iOS 14
Question marked as
Top-ranking reply
Hello,
please reference See how long refunds take!
How long refunds from the App Store or other Apple services take
Allow up to 48 hours to receive an update. The time it takes for the money to appear on your account or statement depends on the payment method.
When will I find out if my refund is approved?
After you request a refund, you'll receive an update within 48 hours. You can sign in to reportaproblem.apple.com to check the status of your refund request.
You may lose access to refunded items.
When will I get the money back?
If your refund is approved, the funds are applied to the same payment method that you used to buy the item. Here's how long it takes for a refund to appear on your account or statement:
Store credit—It might take up to 48 hours to see the refund in your Apple ID balance.
Mobile phone billing—It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.
All other payment methods—It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution.