My MacBook Air showing globe spinning and my WiFi connected but it doesn’t move to the next stage of recovery. What wrong?

How to reset my MacBook Air laptop

MacBook Air 11″, macOS 11.2

Posted on Apr 17, 2021 6:33 PM

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Question marked as Top-ranking reply

Posted on Apr 18, 2021 12:38 PM

Hello, kabbafromomaha.


Thank you for using Apple Support Communities.


From your post, we understand you're unable to complete the macOS Recovery process. Start with the steps found in this article: About macOS Recovery on Intel-based Mac computers - Apple Support


"If you can't start up from macOS Recovery

If your Mac can't start up from its built-in macOS Recovery system, it might try to start up from macOS Recovery over the Internet. When that happens, you see a spinning globe instead of an Apple logo during startup: 


To manually start up from Internet Recovery, press and hold either of these key combinations at startup:

If startup from Internet Recovery is unsuccessful, you see a globe with an alert symbol (exclamation point):


If you see the globe and alert symbol, try these solutions:

  • Make sure that your Mac can connect to the internet. If you're not prompted to choose a Wi-Fi network during startup, choose a network from the Wi-Fi menu , if available.
  • Press Command-R at startup to try using the built-in Recovery system instead of internet Recovery.
  • Connect to the internet using Ethernet instead of Wi-Fi, or vice versa.
  • Connect to the internet from a different Wi-Fi or Ethernet network. Your network configuration might not allow the internet access that macOS Recovery needs.
  • Try again later, because the issue might be temporary.
  • Start up from another disk or volume, if available, or use a bootable installer to reinstall macOS.

If you still need help, please contact Apple Support."


Best regards.

1 reply
Question marked as Top-ranking reply

Apr 18, 2021 12:38 PM in response to kabbafromomaha

Hello, kabbafromomaha.


Thank you for using Apple Support Communities.


From your post, we understand you're unable to complete the macOS Recovery process. Start with the steps found in this article: About macOS Recovery on Intel-based Mac computers - Apple Support


"If you can't start up from macOS Recovery

If your Mac can't start up from its built-in macOS Recovery system, it might try to start up from macOS Recovery over the Internet. When that happens, you see a spinning globe instead of an Apple logo during startup: 


To manually start up from Internet Recovery, press and hold either of these key combinations at startup:

If startup from Internet Recovery is unsuccessful, you see a globe with an alert symbol (exclamation point):


If you see the globe and alert symbol, try these solutions:

  • Make sure that your Mac can connect to the internet. If you're not prompted to choose a Wi-Fi network during startup, choose a network from the Wi-Fi menu , if available.
  • Press Command-R at startup to try using the built-in Recovery system instead of internet Recovery.
  • Connect to the internet using Ethernet instead of Wi-Fi, or vice versa.
  • Connect to the internet from a different Wi-Fi or Ethernet network. Your network configuration might not allow the internet access that macOS Recovery needs.
  • Try again later, because the issue might be temporary.
  • Start up from another disk or volume, if available, or use a bootable installer to reinstall macOS.

If you still need help, please contact Apple Support."


Best regards.

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My MacBook Air showing globe spinning and my WiFi connected but it doesn’t move to the next stage of recovery. What wrong?

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