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Level 1

4 points

Disabled account

I am locked out of my account and can’t fix it. I have never downloaded music and see there are charges. Is that the issue? Thanks

iPhone SE, iOS 14

Posted on Apr 18, 2021 5:01 AM

Top-ranking reply

Level 10

472,203 points

Posted on Apr 18, 2021 9:31 AM

If the message states that your Apple ID is disabled for security reasons see the instructions in: https://support.apple.com/en-us/HT204106

If it states that your account is disabled in the App Store and iTunes, contact Apple support. See the instructions in: https://support.apple.com/en-us/HT208856

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