Apple Event: May 7th at 7 am PT
My spouse recently purchased me this 7plus from a mutual acquaintance and I can’t get my phone time or anything else to work until I get the previous owners information removed!!! Help! All I have is his password!
iPhone 7 Plus, iOS 14
You’ll need to contact the previous owner and have them follow the steps “Unlock on the web“ at https://support.apple.com/en-us/HT201441
This is per “Check for Activation Lock before you buy a device from someone else“ at https://support.apple.com/en-us/HT201365
You’ll need to contact the previous owner and have them follow the steps “Unlock on the web“ at https://support.apple.com/en-us/HT201441
This is per “Check for Activation Lock before you buy a device from someone else“ at https://support.apple.com/en-us/HT201365
You need to his Apple ID and password to remove Activation Lock.
This is what the previous owner should have done→What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support
If they didn’t they can still do it, so contact this mutual acquaintance. If they can’t or won’t do this you will never be able to use the phone; you have been scammed.
How do I get rid of previous owners information?
