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Resetting a phone after death of a family member

My grandmother died and we are trying to reset her phone, but we no longer have access to the Apple ID password or email address that was used for the phone. Is there any other way to fully reset the phone without the Apple ID password or a way to access the email associated with the Apple ID?

iPhone 8

Posted on Apr 18, 2021 5:19 PM

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Question marked as Top-ranking reply

Posted on Apr 18, 2021 5:37 PM

I am sorry for your loss. No, you need the Apple ID and password. However, there is a way to recover it→How to request access to a deceased family member's Apple accounts - Apple Support

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Resetting a phone after death of a family member

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