Apple Intelligence is now available on iPhone, iPad, and Mac!

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Sierra update

why won't my MacBook Air download the Sierra update ? it keeps saying there was a problem installing update for some reason

MacBook Air 11″, macOS 10.13

Posted on Apr 19, 2021 5:59 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 19, 2021 8:21 AM

Your profile shows that your Mac is running on macOS High Sierra 10.13. You cannot install a Sierra Update 10.12 on your Mac.


M1 Mac mini, macOS 11.2.3; Watch, series 5 GPS/cellular, watchOS 7.3.3; iPad Pro 2nd Gen, iPadOS 14.4.2; iPad Air 2, iPadOS 14.4.2; iPhone 12 Pro, iOS 14.4.2; TV 4th Gen, tvOS 14.3  HomePods, audioOS 14.3 and Airport Express w/ Airplay 2

1 reply
Question marked as Top-ranking reply

Apr 19, 2021 8:21 AM in response to tyriq288

Your profile shows that your Mac is running on macOS High Sierra 10.13. You cannot install a Sierra Update 10.12 on your Mac.


M1 Mac mini, macOS 11.2.3; Watch, series 5 GPS/cellular, watchOS 7.3.3; iPad Pro 2nd Gen, iPadOS 14.4.2; iPad Air 2, iPadOS 14.4.2; iPhone 12 Pro, iOS 14.4.2; TV 4th Gen, tvOS 14.3  HomePods, audioOS 14.3 and Airport Express w/ Airplay 2

Sierra update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.