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iCloud storage charge

How can I find out why my iCloud storage charge of $2.99 is being charged multiple times per month?

Posted on Apr 19, 2021 6:06 AM

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Question marked as Best reply

Posted on Apr 19, 2021 7:05 AM

The support article "If you see 'apple.com/bill' on your billing statement" explains how you can check your purchase history, cancel subscriptions, request refunds, and track possible sources of unrecognized Apple charges you may see on a bill. These may be purchases by family members if you are an organizer of a Family Sharing group, or possibly a second Apple ID you use. The article also provides a specific link for contacting Apple if you cannot trace the source of charges. Click on this link to read this article ➞ https://support.apple.com/HT201382


Other possibilities to consider (not all may apply in your situation):

- Small amounts of ~$1 may be an authorization hold that will be refunded (pending charge ➞ https://support.apple.com/HT201292 ).

- Purchases can be made with your ID if your Apple ID is compromised (what to do ➞ https://support.apple.com/HT204145 ) or somebody else has access to your device (require purchase password ➞ https://support.apple.com/HT204030 ).

- If you only see a charge in emails that are not official Apple receipts, it is likely phishing attempts ( https://support.apple.com/HT204759 ).

- If you are absolutely certain neither you, nor Apple, nor a Family Sharing member can account for a charge and it ONLY appears on a bill for a charge card you alone control, you may have been the victim of card fraud. Contact your financial institution.


If a purchase is listed in your purchase history and you want to ask for a refund, read this document about how to 'Request a refund for apps or content that you bought from Apple' ➞ https://support.apple.com/HT204084


or click on this link to proceed directly to 'Report a Problem' for requesting a refund ➞ https://reportaproblem.apple.com/?s=6


Realize Apple's terms of purchase for most countries are effectively, "All Transactions are final" (check terms at: https://www.apple.com/legal/internet-services/itunes/us/terms.html ). Apple does refund on a case by case basis, but they can also refuse.


If a reporting a problem request is unsuccessful you can also try clicking here ➞ https://support.apple.com/choose-country-region/media-services Select your country, then a product.


If it is indeed because of Family Sharing members then you may wish to consider getting a Family level plan. With Family Sharing, your family can share a single 200GB or 2TB storage plan" https://support.apple.com/HT208147

6 replies
Question marked as Best reply

Apr 19, 2021 7:05 AM in response to wowowendy

The support article "If you see 'apple.com/bill' on your billing statement" explains how you can check your purchase history, cancel subscriptions, request refunds, and track possible sources of unrecognized Apple charges you may see on a bill. These may be purchases by family members if you are an organizer of a Family Sharing group, or possibly a second Apple ID you use. The article also provides a specific link for contacting Apple if you cannot trace the source of charges. Click on this link to read this article ➞ https://support.apple.com/HT201382


Other possibilities to consider (not all may apply in your situation):

- Small amounts of ~$1 may be an authorization hold that will be refunded (pending charge ➞ https://support.apple.com/HT201292 ).

- Purchases can be made with your ID if your Apple ID is compromised (what to do ➞ https://support.apple.com/HT204145 ) or somebody else has access to your device (require purchase password ➞ https://support.apple.com/HT204030 ).

- If you only see a charge in emails that are not official Apple receipts, it is likely phishing attempts ( https://support.apple.com/HT204759 ).

- If you are absolutely certain neither you, nor Apple, nor a Family Sharing member can account for a charge and it ONLY appears on a bill for a charge card you alone control, you may have been the victim of card fraud. Contact your financial institution.


If a purchase is listed in your purchase history and you want to ask for a refund, read this document about how to 'Request a refund for apps or content that you bought from Apple' ➞ https://support.apple.com/HT204084


or click on this link to proceed directly to 'Report a Problem' for requesting a refund ➞ https://reportaproblem.apple.com/?s=6


Realize Apple's terms of purchase for most countries are effectively, "All Transactions are final" (check terms at: https://www.apple.com/legal/internet-services/itunes/us/terms.html ). Apple does refund on a case by case basis, but they can also refuse.


If a reporting a problem request is unsuccessful you can also try clicking here ➞ https://support.apple.com/choose-country-region/media-services Select your country, then a product.


If it is indeed because of Family Sharing members then you may wish to consider getting a Family level plan. With Family Sharing, your family can share a single 200GB or 2TB storage plan" https://support.apple.com/HT208147

Apr 19, 2021 12:01 PM in response to wowowendy

I already posted pretty thorough instructions about that. If you are absolutely 101% positive these are not charges you or any family member made then contact your bank about card fraud. If, however, they are indeed credible charges such as a family member using your Apple ID to make purchases, or using their ID as part of Family Sharing, then you do not want your bank to stop payment on these items because then Apple will put a hold on your account until you sort it out with Apple. Hence the directions in what I posted earlier to contact Apple first. It is all in what I wrote earlier.


Remember, almost nobody posting here works for Apple and even the few who do cannot resolve this for you, you have to do it yourself.

iCloud storage charge

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