Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

can't sign in to imessage with apple id

Hi! how do i add email as my "send and receive" in imessage and facetime? It seems like I can only add my number as a send and receive and can only use imessage and facetime on my phone and not on my mac. I tried clicking "Use your Apple ID for iMessage" but it just kept on saying "an error occured during activation." This applies to both iPhone and Mac. Please help. Thank you :)



Posted on Apr 19, 2021 6:26 AM

Reply
Question marked as Best reply

Posted on Apr 19, 2021 6:57 AM

Have you tried signing out of Messages/FaceTime, restarting, and then signing back in to see if that makes you email addresses show?


IOS


Messages - If you get an error when trying to activate iMessage or FaceTime.  


Some things you can try. Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch         


Try a forced restart.


Reset Device.      


If necessary


Hard reset.        


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting.      


Restore - If you see an error when you update or restore your iPhone, iPad, or iPod


Backup - Restore your device from an iCloud or iTunes backup.      


OS


Message activation error.    


Error Occurred During Activation for iMessage or FaceTime on Mac

1 reply
Question marked as Best reply

Apr 19, 2021 6:57 AM in response to rl1406

Have you tried signing out of Messages/FaceTime, restarting, and then signing back in to see if that makes you email addresses show?


IOS


Messages - If you get an error when trying to activate iMessage or FaceTime.  


Some things you can try. Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch         


Try a forced restart.


Reset Device.      


If necessary


Hard reset.        


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting.      


Restore - If you see an error when you update or restore your iPhone, iPad, or iPod


Backup - Restore your device from an iCloud or iTunes backup.      


OS


Message activation error.    


Error Occurred During Activation for iMessage or FaceTime on Mac

can't sign in to imessage with apple id

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.