2011 iMac neither iTunes nor YouTube playing

Question

2011 iMac neither iTunes nor YouTube playing

Got my dads old iMac and reinstalled ElCap on it and tried to get iTunes playing for my kids. Will load my Apple Music account/playlists but won't play them. Just sits there at 0:00. So I go to Youtube and try to play a video. Loads in, won't start playing. Get the "this is taking long to play, restart your computer" message from YouTube. What is happening???? All the videos and media seem to load, but it won't budge. Frustration. It's such a nice iMac I'd hate to have to toss it.

iMac (27-inch, Mid 2011)

2.7 GHZ i5

4 gigs or Ram

10.11.6

Posted on Apr 19, 2021 7:42 AM

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Answer 1

Top-ranking reply

den.thed

Level 10

91,534 points

Apr 19, 2021 8:54 AM in response to Kent Arnsbarger

First thing that I would do, is upgrade the Mid 2011 iMac from 10.11 El Capitan to 10.13 High Sierra. Which will give it a more secure macOS, plus newer versions of both iTunes and Safari.

Using "Safari" go to > https://support.apple.com/en-us/HT211683 scroll down to "Download macOS" and click on "macOS High Sierra 10.13" in blue.

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Answer 2

rkaufmann87

Level 10

148,494 points

Apr 19, 2021 8:20 AM in response to Kent Arnsbarger

Prior to being given to you were all the steps in What to do before selling or giving away your Mac completed, if they were not please do them now.

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Answer 3

Apr 19, 2021 8:42 AM in response to rkaufmann87

wel, if I did, I'not sure how any of it you've worked. I signed out of everything. Got a fresh copy of ElCap (on a flash drive) and reinstalled from that drive, erasing the HD first using Disk utility.

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Answer 4

rkaufmann87

Level 10

148,494 points

Apr 19, 2021 8:57 AM in response to Kent Arnsbarger

It's tough to troubleshoot when users take on older equipment and do what you did. If it had been mine, I would have followed the steps in the link I provided above. Then restarted in the Recovery Partition (Command + R on startup) and installed the version of Mac OS on the HD. Then I would have used How to get old versions of macOS to install 101.3.6 on the computer.

I'd say at this point to do that and hope for the best.

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Answer 5

rkaufmann87

Level 10

148,494 points

Apr 19, 2021 8:38 AM in response to Kent Arnsbarger

Please explain in more detail the process you used to prepare the computer. Paticularly how you installed Mac OS 10.11.6? It is possible you made a goof along the way.

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