Connected to router/network but “not connected to the Internet”.

Question

Connected to router/network but “not connected to the Internet”.

A few days ago my MacBook Air (several years old: 1.4 Dual-Core i5) running Big Sur 11.2.3 stopped connecting to the Internet. It successfully connects to my local WiFi network as well my iPhone, but I get the error “You Are Not Connected to the Internet”.

I know it is connected because I can access files on a drive connected to my router.

I have gone through the help links, restarting, deleting/reconnecting networks, deleting all startup items, disabling firewall, vpn, proxies, etc. Nothing has worked. It behaves as if connected except that it cannot send/receive any data with the Internet, only files from the network hardware. That leads me to believe something is blocking the traffic but I have gone through and turned everything off. Additionally, the desktop and all portable devices can still connect to the Internet without any hiccups.

Suggestions?

Posted on Apr 19, 2021 9:14 AM

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Answer 1

Best reply

MrHoffman

Community+ 2024

Level 10

116,475 points

Apr 20, 2021 6:05 PM in response to GrendelODA133

If Safe Mode doesn’t get you there...

In System Preferences > Network, create a new network location, select it, and see if that works better.

How to use network locations on your Mac - Apple Support

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Answer 2

Apr 20, 2021 8:30 AM in response to GrendelODA133

Hey GrendelODA133,

It sounds like you're having issues browsing the web on your Mac. We can understand wanting to get that resolved. We want to help.

We'd recommend testing to see if the issue occurs in safe mode. This article explains how to start to safe mode: How to use safe mode on your Mac

Thanks!

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Answer 3

Apr 20, 2021 6:01 PM in response to Nicholas_B2

Yes, I am having trouble surfing the web, emailing, updating, everything that requires a web connection. As detailed before, I can connect with the router but no data will transfer either direction over the net. Again, it is with this computer as all other devices work normal.

I tried safe mode. It did not fix the issue. Still not connected to the internet.

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Answer 4

Apr 20, 2021 6:32 PM in response to MrHoffman

I have no clue why that worked. It connected to the router, the little detecting a signal icon went up and down for a bit, then "presto". Everything is working, though I looked through all the settings and they are all the same for both networks.

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Connected to router/network but “not connected to the Internet”.

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