Error message keeps popping up on screen

Hello I wanna know why I have the message all the time in my screen so please help me to take my phone in my information


[Re-Titled by Moderator]

Posted on Apr 19, 2021 9:23 AM

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Question marked as Top-ranking reply

Posted on Apr 20, 2021 8:34 AM

Hi Josedia,


It sounds like you are experiencing some issues with this pop-up on your screen. We can help get you pointed in the right direction for support with this.


It looks like this might be related to the email account that is currently set up on your iPhone. Does the pop-up message always say the same thing? If not, does it list any other accounts when it comes up?


Have you tried to restart your iPhone since you first noticed this issue? If not, we'd recommend restarting first to see if that helps: Restart your iPhone


It's also a good idea to make sure your iPhone is running the latest version of iOS. You can check for updates by going to Settings > General > Software Update. Just be sure to back up your iPhone before completing any updates: How to back up your iPhone, iPad, and iPod touch


If you continue to experience issues, you may need to look up the mail settings for your email account to ensure they are set up correctly on your iPhone. This resource can help: Mail Settings Lookup


Let us know if the issue persists.

1 reply
Question marked as Top-ranking reply

Apr 20, 2021 8:34 AM in response to Josedia

Hi Josedia,


It sounds like you are experiencing some issues with this pop-up on your screen. We can help get you pointed in the right direction for support with this.


It looks like this might be related to the email account that is currently set up on your iPhone. Does the pop-up message always say the same thing? If not, does it list any other accounts when it comes up?


Have you tried to restart your iPhone since you first noticed this issue? If not, we'd recommend restarting first to see if that helps: Restart your iPhone


It's also a good idea to make sure your iPhone is running the latest version of iOS. You can check for updates by going to Settings > General > Software Update. Just be sure to back up your iPhone before completing any updates: How to back up your iPhone, iPad, and iPod touch


If you continue to experience issues, you may need to look up the mail settings for your email account to ensure they are set up correctly on your iPhone. This resource can help: Mail Settings Lookup


Let us know if the issue persists.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Error message keeps popping up on screen

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