Hi! I can’t seem to figure out why when I use the tap feature Maps takes me to an old home address. I’ve deleted from everywhere and even followed a suggested through privacy and deleted the frequent locations? Any more suggestions?
iPhone 11, iOS 14
Maps app does use info found in Contacts app. It sounds as a card you have set as My Card under Settings > Contacts still uses wrong info.
In Maps app, tap “Show All” next to Favourites, then tap on blue “i” more info next to Home, then on “Details” screen tap on Contact Card. This should bring you to the card in Contacts app where the info is pulled from.
Maps app does use info found in Contacts app. It sounds as a card you have set as My Card under Settings > Contacts still uses wrong info.
In Maps app, tap “Show All” next to Favourites, then tap on blue “i” more info next to Home, then on “Details” screen tap on Contact Card. This should bring you to the card in Contacts app where the info is pulled from.
Update! Solution! After more hours with chat and a supervisor screen sharing we discovered the problem was in the Shortcut APP. You have to open APP and go to directions home shortcut then change that address also. That’s where my old address was! Thanks for your help guys!
rachelkm Said:
"Home address for the double/triple tap: No it did not work!!"
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Where to Go From Here:
Contacting Apple Support:
Seems to be a glitch on apple's database -- Something Apple needs to investigate. So, having read everything you've mentioned, I would contact Apple Support, and have them modify it to what need be on their end.
Screenshare with Apple:
Ask the Apple Rep to perform a screensharing session with then. What you would do is enable the speaker phone on your iPhone, and explain to them what is occurring. Pretty much your would hold the iPhone in your hands, while talking with the Apple Rep. Show them where you are seeing the issue. Screensharing will allow the Appel Rep to see this from your perspective.
Apple Support Info:
Note: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)
rachelkm Said:
"Home address for the double/triple tap: I just tried that it didn’t solve it. My old street address is nowhere in my contacts or phone. I deleted my current address off of my card then put it back on again then reset phone? Ugh"
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What to Try:
Try what is mentioned here: How to Clear "Other" in your iPhone's Storage - Use Backup - User Tip: First backup* your iPhone and then restore** your iPhone from the backup. I am eager to know if it works.
* Backing Up: How to back up your iPhone, iPad, and iPod touch - Apple Support
** Restoring: Restore your iPhone, iPad, or iPod touch from a backup - Apple Support
rachelkm Said:
"Home address for the double/triple tap: Hi! I can’t seem to figure out why when I use the tap feature Maps takes me to an old home address. I’ve deleted from everywhere and even followed a suggested through privacy and deleted the frequent locations? Any more suggestions?"
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Reset the Caches:
Caches remember actions taken, so reset them by performing a manual restart.
To Perform a Restart:
A. Try Force Restarting your iPhone:
Save any information that need be. Then perform the restart.
Go Here: Force Restart iPhone - Apple Support
B. Try Manually Restarting your iPhone:
No it did not work!! Even after a complete rewrite of my entire phone back to factory settings then an entire night of redownloading, relogging in, rescanning my face, redownloading every data item I had, using my iCloud back up that I did just beforehand when I double tap the back of my phone it gives me directions to an old home address NOT the current one on my profile, and contacts and Apple ID account. I have reinstalled Apple Maps, changed my home address again even though it shows the correct one, logged out of things back in, cleared out my “other caches” cleared out my map history, searched for the old address through the my phone it does not exist. Unless..... I double tap the back of my phone. Then it routes me to the old address. WTF
I just tried that it didn’t solve it. My old street address is nowhere in my contacts or phone. I deleted my current address off of my card then put it back on again then reset phone? Ugh
No. It didn’t work. I did a full rewipe all night of my phone then reload with my iCloud account which for sure has my new home address under my contact card before the wipe.
Thank you for your time! I’ll give them a ring this week.
i followed that route you suggested and it shows my current address under the details screen from that route also. But navigates to my old address when I use the tap back of phone feature.
rachelkm Said:
"Home address for the double/triple tap: Thank you for your time! I’ll give them a ring this week."
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You are welcome. Let us know how it works out.
rachelkm Said:
"Home address for the double/triple tap: No. It didn’t work. I did a full rewipe all night of my phone then reload with my iCloud account which for sure has my new home address under my contact card before the wipe."
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Please Confirm:
The wipe fixes this. Is that correct?
Home address for the double/triple tap
