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Scratch on watch face

I purchased my series 5 watch last June and I noticed it has a slight scratch on it. I thought the face was scratch proof? I am not hard on my watch. It's perfect in every other way. What can be done?

Posted on Apr 19, 2021 6:49 PM

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Question marked as Top-ranking reply

Posted on Apr 19, 2021 7:47 PM

Apple would consider a minor scratch to be cosmetic damage and as such would not be covered by the warranty or even an extended warranty (AppleCare) unless it could be proven to be manufacture error.


https://www.apple.com/legal/warranty/products/warranty-us.html

This Warranty does not apply: (a) to consumable parts, such as batteries or protective coatings that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship; (b) to cosmetic damage, including but not limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship; ...


2 replies
Question marked as Top-ranking reply

Apr 19, 2021 7:47 PM in response to Dizzy51

Apple would consider a minor scratch to be cosmetic damage and as such would not be covered by the warranty or even an extended warranty (AppleCare) unless it could be proven to be manufacture error.


https://www.apple.com/legal/warranty/products/warranty-us.html

This Warranty does not apply: (a) to consumable parts, such as batteries or protective coatings that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship; (b) to cosmetic damage, including but not limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship; ...


Scratch on watch face

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