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My MacBook Air’s built-in camera is not working

My built-in camera is not working and I really need it for work so this is kind of urgent. The thing goes like this:


On the weekend I had to go to a friend’s house but I had a meeting from work so I took my macbook to his house. When i got there i tried for maybe 30 minutes to start up the computer but it did not respond. It was connected to the charger and the light indicated it was charging, but when I pressed the ON button nothing happened. Even tried to start it on recovery mode or safe mode but nothing. I ended up using my friend’s computer and I had the meeting there.


The next day after I came back home, the computer starts up on the first try, but it started on recovery mode, so I restarted it and logged in as normal. When I log in, i find that all my system preferences and for example the apps on my dock were all restarted and changed back to default, but all my files were there exactly as i left them. Strange but I didn’t really mind. Until I realized now my camera isn’t working. Maybe I hit the computer on the way to my friend’s the previous day? It was wrapped in my hoodie, inside my backpack so that it didn’t take damage, so I don't think that’s the reason.


On system report it says “No video capture devices were found” an it does not appear on USB. I tried NVRAM reset, SMC reset, Disk repair with first aid, sudos commands, but nothing worked. I had a software update available, so I updated in the hope it fixed the problem but it didn’t.


I would really appreciate it if someone could suggest a fix to this problem, I really need the camera!! And thank you for taking your time :)

MacBook Air 13″, macOS 11.2

Posted on Apr 19, 2021 9:18 PM

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Question marked as Top-ranking reply

Posted on Apr 19, 2021 9:25 PM

Hi,

Following tips could works.

If your built-in camera isn’t working on your Mac - Apple Support

If it doesn't help, try to check your MacBook Air with Apple Diagnostics if it's caused by hardware related errors(NDC001 to NDC006).

Use Apple Diagnostics to test your Mac - Apple Support


2 replies

My MacBook Air’s built-in camera is not working

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