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iMac failing to complete upgrade to Big Sur during restart; endless restart loop

I've been trying to upgrade my 2017 iMac from Catalina 10.15.7 to the latest Big Sur update. Twice have I tried installing it and twice has it failed, but not at the usual stage that most other people seem to have experienced issues at.


Everything is fine up until my iMac reaches the restart phase. The Apple logo appears and the progress bar underneath will load a small bit, then after only two or three minutes the computer will restart again. No further progress is ever made and this repeats endlessly.


Of course, this was pretty alarming when I first tried to upgrade because no number of restarts would start up the disk. Curiously, holding Command + R does absolutely nothing. I have had to enter Recovery Mode before and yet it just goes straight to the progress bar as though I'm not even holding the keys down.


Luckily, holding Option to prompt the Startup Manager works, and then selecting the hard drive starts it just fine, Big Sur is not present whatsoever as my iMac is still running Catalina. If I try to restart my computer the progress bar issue persists, but reinstalling Catalina fixes this issue. Unlike other troubleshooting threads where other folks just run out of memory, there is no error presented to me regarding the failure to update.


TL;DR I have absolutely no idea how to safely upgrade to Big Sur, and I don't know if the restart loop would suggest a hardware issue. Insight would be much appreciated.

iMac 21.5″ 4K, macOS 10.15

Posted on Apr 19, 2021 9:53 PM

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Question marked as Top-ranking reply

Posted on Apr 20, 2021 4:09 AM

Suggestion - Shutdown computer. Shutdown Router. If connecting via Ethernet - that is Best Option for this. Restart Router. Disconnect All external Drives. Restart in Safe Mode - Shift - immediately at restart. Does a repair Disk, clears cache files and only loads Apple Software and Fonts. It is going to load slowly - norma. The computer will appear different and perform different - Norma. Once in - Open Apple Apps Store and download the Big Sur Full Installer. Once that is done successfully ( hopefully ) do not allow the Installer to Launch. If it does - just quit it. Get a good and reliable external drive and make a copy of the New application called Install Big Sur located in Applications folder to the external drive. For future usage like Bootable Installer. Now, do a Time Machine Backup. Disconnect all external drives before running the Install Big Sur.


Should a similar Boot Issue present again - try the Safe Boot perviously suggested. It may or may not allow the installation to finish and present the Big Sur Setup Assist.

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3 replies
Question marked as Top-ranking reply

Apr 20, 2021 4:09 AM in response to dragonfrosting

Suggestion - Shutdown computer. Shutdown Router. If connecting via Ethernet - that is Best Option for this. Restart Router. Disconnect All external Drives. Restart in Safe Mode - Shift - immediately at restart. Does a repair Disk, clears cache files and only loads Apple Software and Fonts. It is going to load slowly - norma. The computer will appear different and perform different - Norma. Once in - Open Apple Apps Store and download the Big Sur Full Installer. Once that is done successfully ( hopefully ) do not allow the Installer to Launch. If it does - just quit it. Get a good and reliable external drive and make a copy of the New application called Install Big Sur located in Applications folder to the external drive. For future usage like Bootable Installer. Now, do a Time Machine Backup. Disconnect all external drives before running the Install Big Sur.


Should a similar Boot Issue present again - try the Safe Boot perviously suggested. It may or may not allow the installation to finish and present the Big Sur Setup Assist.

iMac failing to complete upgrade to Big Sur during restart; endless restart loop

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