Greyed out photo icon

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rayc11949 Author

Level 1

9 points

Greyed out photo icon

I have a 2018 MacBook with an external HD that had my photos app and all my photos on. I upgraded my macbook with a new larger HD and wanted to move my photos back to the macbook. After moving everything I tried to access my photos via a web browser ( so I could attach photos to my web site) and my photos app appears greyed out. I know my photos are there because I can access them via the app that is on my desktop but, just can't see them when I use the browser.

Any ideas why I can't get to my photos app through my web browser?

MacBook Pro 13″, macOS 11.2

Posted on Apr 20, 2021 6:08 AM

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Answer 1

Top-ranking reply

léonie

Level 10

197,851 points

Apr 20, 2021 8:45 AM in response to rayc11949

What is the file format of your photos?

Are they JPEGs or in a different format? Not every website will accept HEIC files.

And have you been using the Media Browser? you cannot open the Photos Library directly from the Web Browser. When you try to upload a photo and the file chooser dialog opens, scroll down in the sidebar to "Media", then click "Photos" and wait. It may take a while, until the library will open and show you your albums. You cannot select the Photos library from the Pictures folder - you need the Media section.

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Answer 2

rayc11949 Author

Level 1

9 points

Apr 20, 2021 10:27 AM in response to TonyCollinet

tony thanks so much for your help and I thought sure this was the issue. I did notice the Path of your library location is somewhat different then mine. Joedy>desktop>Photoslibrary. I don't see the Pictures folder. How do I get that back.

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Answer 3

léonie

Level 10

197,851 points

Apr 20, 2021 1:06 PM in response to rayc11949

"Joedy>desktop>Photoslibrary"

That is a risky place, if your Mac is syncing with iCloud Drive, and your Desktop and Documents folder are also syncing with iCloud. a Photos Library must not be in a folder that is syncing with iCloud.

In that case your should drag the Photos Library from your Desktop back into the Pictures folder.

You will find your Pictures folder in your user home folder - the folder with the tiny house icon.

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Answer 4

rayc11949 Author

Level 1

9 points

Apr 21, 2021 6:45 AM in response to TonyCollinet

It appears everything is in place so I contacted apple support. The tech that I talked to said that you can't access your photos via the photos library from a browser. Like say, I wanted to add a photo in facebook I have to do a drag and drop. Does everyone else agree with that? I just find that a little odd.

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Answer 5

rayc11949 Author

Level 1

9 points

Apr 21, 2021 6:51 AM in response to TonyCollinet

t appears everything is in place so I contacted apple support. The tech that I talked to said that you can't access your photos via the photos library from a browser. Like say, I wanted to add a photo in facebook I have to do a drag and drop. Does everyone else agree with that? I just find that a little odd.

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Answer 6

Apr 20, 2021 8:02 AM in response to rayc11949

Hi - You need to set the moved library to be the system library.

Open photos preferences general tab, and click the circled button.

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Answer 7

Apr 20, 2021 10:57 AM in response to rayc11949

Where are you looking for the pictures folder? You need to view your user folder in finder. It should be in there.

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Answer 8

Apr 21, 2021 9:32 AM in response to rayc11949

Are you using the media browser as described by Leonie below?

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