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Omg!! What is this big black up arrow icon and why does it keep showing up?

apple support! I am at a breaking point with this large up arrow in a black square icon with rounded edges. It appears randomly on my new iPad Pro and won’t go away until I do a hard restart. It is not location services, it is not gps, I have not recently changed my wallpaper and I am not using Bluetooth. The icon does nothing if you press it, you can’t move it to a different location, and whether I have iPad in landscape or portrait the black box is always in top right corner, and directly in the way of other things I need to access in the top right corner of the screen. I can’t do a hard restart when I’m in the middle of a zoom meeting or doing a screen record! Just tell me please what this is so I can make it go away

forever. I’m only posting here after weeks of searches on this discussion site turned up no real answer. Attaching screen shot to this question. Thank you!



iPad Pro, iPadOS 14

Posted on Apr 20, 2021 11:14 AM

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Question marked as Top-ranking reply

Posted on Apr 24, 2021 4:18 PM

I do use the magic keyboard, mostly as a case. However, that black square shows up intermittently, in all different configurations and combinations so I can’t narrow down why it happens. Basically it appears whether Bluetooth is on or off, whether in case amd connected or not, when in a plastic case with no keyboard, when in no case and connected to no keyboard.


when it’s happened with the magic keyboard or a 3rd party bt keyboard connected, disconnecting the iPad from accessory does not help and turning Bluetooth off does not help.


Sometimes it doesn’t show up at all, even when I’m using the magic keyboard.


its driving me nuts. Yesterday I couldn’t toggle through multiple browser windows bc it that big box was in the way

2 replies
Question marked as Top-ranking reply

Apr 24, 2021 4:18 PM in response to MichelPM

I do use the magic keyboard, mostly as a case. However, that black square shows up intermittently, in all different configurations and combinations so I can’t narrow down why it happens. Basically it appears whether Bluetooth is on or off, whether in case amd connected or not, when in a plastic case with no keyboard, when in no case and connected to no keyboard.


when it’s happened with the magic keyboard or a 3rd party bt keyboard connected, disconnecting the iPad from accessory does not help and turning Bluetooth off does not help.


Sometimes it doesn’t show up at all, even when I’m using the magic keyboard.


its driving me nuts. Yesterday I couldn’t toggle through multiple browser windows bc it that big box was in the way

Omg!! What is this big black up arrow icon and why does it keep showing up?

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