Error response message when adding existing podcast show onto Apple Podcast Connect

It's better when you have a problem to starty your own thread. I assume you are asking about the 'unknown error' message? That's a problem within Podcasts Connect and I can only suggest contacting Support: https://i1.sndcdn.com/avatars-yMkseLPFnIDdztEs-jD4RzA-original.jpg

However before you do that there are two errors you need to correct:

Your 'link' tag reads <link>http://Learn more at fndmidsouth.org</link> - this is invalid: spaces are not allowed in a URL.

And the URL of your image is https://i1.sndcdn.com/avatars-yMkseLPFnIDdztEs-jD4RzA-original.jpg - this is 499 x 499 px and way too small: the minimum size is 1400 x 1400 px.

There have been a lot of problems with Podcasts Connect - I can't even get into it myself at the moment: Apple are apparently aware and are working on it. There's probably little point in your reporting it at the moment: give it a day or two and see if it settles down.

Your feed can be subscribed to and works OK in Apple Podcasts (Mac). The W£c validator finds only insignificant problems. However there are two issues,

I downloaded one of your media files and the file name turned out to be audio-only-random.m4a.mp4 - meaning though you've listed it as an m4a file it's flagged itself as an mp4. The QuickTime player says it is indeed an AAC file (which is m4a). You need to look into this,

BBEdit shows a query in places, like this:

The upside-down query symbols may suggest an invisible character which shouldn't be there: I have no way of checking that or what it might be.

You should look into these issues and thgen try submitting again. they may have nothing to do with it (particularly as the feed can be subcribed to) and if it still fails you should contact Podcasts Support: https://itunespartner.apple.com/contact/?content_type=podcasts

Regarding the mystery characters, I've done a bit more digging and I would guess they are invisible codes for paragraph returns. Did you write the feed out yourself? or possible compose the various descriptions and paste them in? If you did this in a word processor as opposed to a plain text editor you are liable to bring over the invisible codes the word processor uses for things like carriage returns. (Some systems use two characters at this point, one to move down a line and another to go to the beginning of the line.)

If you are going to paste in text you should compose it in a plain text editor. Also, you don't want a lot of html coding in tags such as 'itunes:summary' - they won't be rendered and are liable to be displayed, which looks messy - though that wouldn't cause a rejection error. Invisible codes might.

The only significant errors I can see is that your 'itunes:season' tags must contain only a number, and that your 'links' tags don't contain a complete URL. I wouldn't have though these would cause the error you are seeing.

Your feed can be subscribed to manually in Apple Podcasts on a Mac. I can't test it in Podcasts Connect. Look at the points I've mentioned, and try again, noting the time. If it's rejected ask the people running your server whether the log for that attempt shows anything helpful - sometimes some servers don't respond properly to a request from Podcasts Connect (though I've checked it in three validators, Firefox and Terminal so it's OK in those at least.)

if it still doesn't work I can only suggest contacting Support in case it's a glitch at their in - make sure you inform them that it's been throughly tested. https://itunespartner.apple.com/contact/?content_type=podcasts

I have had this exact problem for 5 days. It's totally messed up my podcast launch. I've been in touch with support and I have only gotten this response two days ago and not replies to my asking for an update. SO frustrating.

Hello Stephen,

Thank you for providing that information.

I can confirm that you are being impacted by a trending issue that is impacting other podcast providers at this time.

Our engineers are working to resolve this issue as soon as possible. No additional information is needed at this time.

Please try again later. If the issue persists, you may respond to this email for a status update.

It's not something I can test, not having a podcast to submit. The new layout of Podcasts Connect is a little odd, but it sounds as if you have negotiated it correctly. It may be teething troubles with the new layout. If the problem continues you should contact Support: go to https://itunespartner.apple.com/contact/?content_type=podcasts

I'm afraid I can only suggest contacting Support: https://itunespartner.apple.com/contact/?content_type=podcasts

I'm having the same problem. I just started my podcast a couple days ago. But Apple has done some major updates for the release of Big Sur, so that could be part of the problem. Can someone submit a bug report? Or does Apple see these discussions here? How do you send a bug report?

I'm having the same issue. Has this not been fixed since april 2021?

It's already june.

Here's my RSS Feed: https://crypto-buddies.castos.com/feed

When I upload, I get: An unknown error was encountered.

Any ideas?

Been trying to publish this podcast

https://jugalbandi.castos.com/feed

Says unknown error occurred. No other information. Please help with it

I have tried all the fixes and it keeps coming up when I go to post a new show. The show's feed is https://the-scumbag-lounge-podcast.castos.com/feed can you please let me know what to do.

When I add the RSS feed, and click add, there is a “An unknown error was encountered” comes up at the top. This is a new show and everything is in place correctly. What should I try to do?

Hello! I'm encountering the same problem. Here's the podcast's RSS feed: https://feeds.soundcloud.com/users/soundcloud:users:1000849648/sounds.rss

Any idea why this error might be happening? Thanks!