I recently purchased a new iPhone 12 Pro Max. I have several custom ringtones that I purchased and worked on my old iPhone. These ringtones show up on my new iPhone where some of them play and some don’t. Instead, they play just reflection.

Question

I recently purchased a new iPhone 12 Pro Max. I have several custom ringtones that I purchased and worked on my old iPhone. These ringtones show up on my new iPhone where some of them play and some don’t. Instead, they play just reflection.

I just purchased a new iPhone 12 Pro Max. Several of my ringtones do not work now. Instead of playing the song/ringtone, they play a “reflection” ringtone. They work fine on my iPad (which is older) and worked fine on my old iPhone (a 6s plus). The ringtones don’t show up in my iTunes as purchased either. Please help.

iPhone 12 Pro Max

Posted on Apr 21, 2021 8:05 AM

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Answer 1

Apr 22, 2021 8:30 AM in response to NeedHelpNow93

Hi NeedHelpNow93,

Thanks for participating in the Apple Support Communities. We understand that some ringtones aren't working as expected after switching to a new iPhone, so we'd like to help. The first step is to make sure your iPhone is running the latest iOS version: Update your iPhone, iPad, or iPod touch. After updating check Settings > Sounds & Haptics under Ringtone to see if the correct ringtone plays.

Reply to this message if you need additional assistance.

Cheers!

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Answer 2

chris_g1

Community Specialist

Apr 22, 2021 9:31 AM in response to NeedHelpNow93

NeedHelpNow93,

Thanks for the reply. Since you're currently running the latest iOS version, try restarting your iPhone if you haven't done so already. Sometimes giving your device a fresh start can resolve unexpected behavior. If that doesn't help, contact Apple Support here: Get Support.

Take care.

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Answer 3

Apr 22, 2021 8:50 AM in response to barberlives123

Thank you. I am running the latest IOS and there are two ringtones on my new iPhone that still won’t play. They play fine on my iPad. What else can I do?

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I recently purchased a new iPhone 12 Pro Max. I have several custom ringtones that I purchased and worked on my old iPhone. These ringtones show up on my new iPhone where some of them play and some don’t. Instead, they play just reflection.

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