iOS Files App not syncing with OneDrive App

Question

iOS Files App not syncing with OneDrive App

my Files app is not syncing with my OneDrive App. It gives me an unknown error. Sometimes the Files app doesn’t even open the OneDrive folder.

iPhone 11

Posted on Apr 21, 2021 5:03 PM

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Answer 1

Best reply

jbrillembourg Author

Level 1

9 points

Apr 23, 2021 9:38 AM in response to jbrillembourg

Here is the response from Microsoft that solved the problem.

Step 0: Ensure you have OneDrive for Business latest update installed on your device.
Step 1: On your iOS device, tap on Settings.
Step 2: Scroll through the list on the left and look for OneDrive in the list of applications. Click OneDrive.
Step 3: On the right side you will see Clear Account Settings. Turn it on.
Step 4: Stop the OneDrive application if it's running by double-clicking the home button and swiping up on the OneDrive application.
Step 5: Start the OneDrive application. All accounts will be removed now.
Step 6: Reboot your Phone
Step 7: Log in to your OneDrive and operate as normal.

Note: Sign-in required after clearing data and cache. It will remove Offline marked files and saved credentials of OneDrive.

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Answer 2

Apr 22, 2021 11:27 AM in response to jbrillembourg

Hello jbrillembourg.

Thank you for using Apple Support Communities. It looks like you're experiencing issues syncing information between your OneDrive and the Files app. We can understand how this would be an issue. Allow us to investigate this issue and assist in any way we can.

If your OneDrive account is experiencing issues communicating and syncing information with the files app, you can attempt to manually move content. The resource below has more information and guidance on how to accomplish this:

Move content manually from your Android device to your iPhone, iPad, or iPod touch - Apple Support

You'll want to review the section under "Documents". If you continue to experience issues with your OneDrive, please reach out to Microsoft for assistance. Their contact information will be below:

OneDrive help & learning - Microsoft Support

We hope this information is useful. Best of luck.

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Answer 3

iW00

Level 6

8,500 points

Apr 22, 2021 12:37 PM in response to jbrillembourg

Sign out of OneDrive app, then sign back in. If no change, see if same thing with Files app is happening with iCloud Drive.

If yes, delete the Files app and reinstall only after you reboot your iPhone. If not, issue is originated by OneDrive app. Delete the OneDrive app and reinstall it only after you reboot your iPhone. If still no luck, report the issue to Microsoft dev team who should look into it.

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Answer 4

Apr 22, 2021 12:29 PM in response to barberlives123

Hi, thanks for your response. My issue is not with the OneDrive app. My issue is with the iOS Files app that doesn’t recognize or sync the OneDrive iOS app (which works perfectly).

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Answer 5

Apr 22, 2021 1:08 PM in response to iW00

Thanks for the response. I did the process and keep getting the same error. I already contacted Microsoft to see if they can help.

thanks again.

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iOS Files App not syncing with OneDrive App

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