iOS Files App not syncing with OneDrive App
my Files app is not syncing with my OneDrive App. It gives me an unknown error. Sometimes the Files app doesn’t even open the OneDrive folder.
iPhone 11
You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
💡 Did you know?
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
my Files app is not syncing with my OneDrive App. It gives me an unknown error. Sometimes the Files app doesn’t even open the OneDrive folder.
iPhone 11
Here is the response from Microsoft that solved the problem.
Note: Sign-in required after clearing data and cache. It will remove Offline marked files and saved credentials of OneDrive.
Here is the response from Microsoft that solved the problem.
Note: Sign-in required after clearing data and cache. It will remove Offline marked files and saved credentials of OneDrive.
Hello jbrillembourg.
Thank you for using Apple Support Communities. It looks like you're experiencing issues syncing information between your OneDrive and the Files app. We can understand how this would be an issue. Allow us to investigate this issue and assist in any way we can.
If your OneDrive account is experiencing issues communicating and syncing information with the files app, you can attempt to manually move content. The resource below has more information and guidance on how to accomplish this:
Move content manually from your Android device to your iPhone, iPad, or iPod touch - Apple Support
You'll want to review the section under "Documents". If you continue to experience issues with your OneDrive, please reach out to Microsoft for assistance. Their contact information will be below:
OneDrive help & learning - Microsoft Support
We hope this information is useful. Best of luck.
Sign out of OneDrive app, then sign back in. If no change, see if same thing with Files app is happening with iCloud Drive.
If yes, delete the Files app and reinstall only after you reboot your iPhone. If not, issue is originated by OneDrive app. Delete the OneDrive app and reinstall it only after you reboot your iPhone. If still no luck, report the issue to Microsoft dev team who should look into it.
Hi, thanks for your response. My issue is not with the OneDrive app. My issue is with the iOS Files app that doesn’t recognize or sync the OneDrive iOS app (which works perfectly).
Thanks for the response. I did the process and keep getting the same error. I already contacted Microsoft to see if they can help.
thanks again.
iOS Files App not syncing with OneDrive App