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my phone is frozen and I cannot turn it off

my phone is frozen, i cannot turn my phone off, i have tried the up,down, and hold side button



iPhone XR, iOS 14

Posted on Apr 22, 2021 7:45 PM

Reply
3 replies

May 3, 2021 6:34 AM in response to prlevins

The method I posted previously should force a restart under any circumstances, doing this cuts power to the logic board of your device for a split second. If even that doesn't work, you have a much bigger problem. Try that method again, and if that doesn't work, contact Apple's own support team at support.apple.com. You will need to hold the side button until the Apple logo appears. After that immediately release the button.

my phone is frozen and I cannot turn it off

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