You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Keyboard doesn't work

Hello

I bought my laptop 5 months ago. Now the button has stopped working. This is not my fault. Can I get my laptop repaired under warranty.

MacBook Pro 13″, macOS 10.15

Posted on Apr 23, 2021 3:55 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 23, 2021 4:05 AM

Hi,

Yes, 1 year limited warranty cover the keyboard trouble. you'd better contact Apple Support or make Genius Bar reservation if your local retail Apple Store is open or find opened local Apple Authorized Service Provider to be examined your MacBook Pro.

Official Apple Support

https://www.apple.com/retail/geniusbar/

Apple - Find Locations - Location Selector


1 reply
Question marked as Top-ranking reply

Apr 23, 2021 4:05 AM in response to kartina173

Hi,

Yes, 1 year limited warranty cover the keyboard trouble. you'd better contact Apple Support or make Genius Bar reservation if your local retail Apple Store is open or find opened local Apple Authorized Service Provider to be examined your MacBook Pro.

Official Apple Support

https://www.apple.com/retail/geniusbar/

Apple - Find Locations - Location Selector


Keyboard doesn't work

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.