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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
hi sir.
am from Pakistan. I have taken a mobile phone online, there is a box of it,
Iphone 11 BLACK 128GB
model A2111
serial no. C7******72Q
icloud of
carrier clean
blacklist status clean
then what is this error, I do not understand.
please solve my problem
[Edited by Moderator]
The serial number you originally posted was of a phone that was returned to Apple under warranty and was replaced.
When Apple gets those phones back they are either recycled or are remanufactured into new phones, and those new phones receive an all new serial number.
It appears that phone disappeared somewhere between Apple and the recycler and was resold to you, unfortunately.
It’s unclear if you are still referring to that same phone or not.
If it was a phone that was to be recycled, Apple will not activate it for use on any carrier.
As I am just an Apple user like yourself, I can’t give you any more advice other than my previous advice to try and get a refund from the seller.
Alternatively, you should contact Apple Support directly as directed at the link and ask if they can offer any solutions:
Contact Apple for support and service - Apple Support
This phone is a United States iPhone that was replaced by another when this phone was taken in for service, and very likely cannot be activated for that reason as it was likely stolen from or was illegally sold by the servicing agent or shipping carrier.
I would advise trying to get your money back from the seller.
Dear Sir, I agree with you one hundred percent, but I bought this mobile online and it had a box with it and I have also done online verification.
i have a big loss and i am not rich. So please I request you unlock my phone.
and Verizon carrier is all ready clean report all ready attached.
please sir i requested am so upset for this issue and i have a no other phone for used
i am a old user for apple
i buy online locally online application OLX.
i have a all proof for purchasing and before buying i check blacklisted status imei online butt status is clean so how I know ?
[Personal Information Edited by Moderator]
We are all just Apple users here and have no more ability to activate your phone than a coworker of yours does.
Sadly this phone will not be activated because it was flagged as a service return to Apple and if it is in the wild it was stolen from Apple or a freight carrier.
No sir, if it was stolen from Apple or stolen from a ship, then why would the carrier be locked? Verizon carrier unlocks it. I have shown all the proofs to Apple. I also checked the blacklisted status before buying and the box is also there. So how did I make a mistake?
"iPhone cannot be activated for service"
