AppleCare+ for magic keyboard and Magic Mouse 2

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AppleCare+ for magic keyboard and Magic Mouse 2

I purchased Mac mini from apple store along with AppleCare+. I purchased a magic keyboard with numeric keypad and Magic Mouse 2 from amazon on the same day. The AppleCare terms and conditions clearly state that these 2 accessories purchased with Mac mini are supported by AppleCare+. However, when I called support to add them to the AppleCare+ plan, they said it can't be done since these are non-serialised products. I am not sure why they would say that since without a serial number how would one even know whether the product is genuine or not. Could someone please clarify if these 2 products can be added to the AppleCare+ plan?

https://www.apple.com/legal/sales-support/applecare/applecareplus/0421/042021_applecareplusmac_in.pdf

Posted on Apr 23, 2021 5:10 AM

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Answer 1

Apr 23, 2021 9:30 AM in response to RajanRZ

You'll have to ask Apple why:

Contact Apple for support and service --> "See a list of Apple phone numbers around the world."

Click here --> https://support.apple.com/HT201232

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Answer 2

Apr 23, 2021 8:52 AM in response to RajanRZ

It may be that you have to buy them from Apple along with the Mini. If I look up the individual products on Apple's store web pages I do not see the option to get AppleCare as a stand-alone add-on for these items. E.g., https://www.apple.com/shop/product/MLA22LL/A/magic-keyboard-us-english

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Answer 3

Apr 23, 2021 10:46 AM in response to RajanRZ

You can try blustering your way through the system by clicking on the Get Support link at the top of the page and then select a different country. It may not stick as you proceed through the pages and I also suspect that Apple lets its various countries handle their own disputes.

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Answer 4

RajanRZ Author

Level 1

9 points

Apr 23, 2021 9:24 AM in response to Limnos

Hi. Thanks for the reply. That could be the case. However, I would like to mention 2 points:

Apple support confirmed that Amazon is an authorised reseller and the products are genuine.
Last year, I purchased ipad air 4 with Apple pencil 2 from Amazon. I purchased only the magic keyboard for ipad air 4 and AppleCare+ plan for ipad from Apple store. Yet, Apple support agreed to add all 3 (ipad, pencil and keyboard) to the same AppleCare+ plan.

Hence I was wondering what is so different in case of Mac min and it’s accessories.

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Answer 5

RajanRZ Author

Level 1

9 points

Apr 23, 2021 9:35 AM in response to Limnos

Yeah. Thats what I did. I didn’t receive a satisfactory answer. Only difference is last year, I was connected to support from somewhere in Europe. This year, it was all handled by support from India. Probably they are still new to this. And I seem to have reached a dead end.

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Answer 6

Apr 23, 2021 10:13 AM in response to RajanRZ

People posting to this forum are just users like you and I am out of ideas, sorry. I don't want to be prejudicial but it could, as you observe, be a matter of who was handling this and how they interpreted Apple's policies. My only resources are what Apple posts in its documentation and my own experiences.

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Answer 7

RajanRZ Author

Level 1

9 points

Apr 23, 2021 10:18 AM in response to Limnos

Yeah, thanks anyway for the replies. I was looking for more like an email or something with which I can get this issue escalated or atleast connect me to an expert (Not from India support).

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AppleCare+ for magic keyboard and Magic Mouse 2

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