NEED TO RESTART APPLE TV 4K ALMOST DAILY

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NEED TO RESTART APPLE TV 4K ALMOST DAILY

I need to restart my Apple TV 4K almost every time I use it. Sometimes I can't even get into an app or if I do, it will stop during a show or movie. While this has been happening for a while now, it didn't when I originally got it so I'm assuming something happened during an update. I did call Apple Care but they were really no help (so difficult to understand the agent) the told me to restore it to factory reset. That means losing all my settings and apps. I question this if it has something to do with an update since my unit automatically updates. Meaning that even if I restore, I'll have the save version as I had prior to the restore. Is anyone else experiencing this and have they found a solution?

Apple TV 4K, tvOS 14

Posted on Apr 24, 2021 7:09 AM

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Answer 1

Sparks0829

Community Specialist

Apr 25, 2021 8:13 AM in response to Glboater

Hi there Glboater,

Thanks for joining us in Apple Support Communities! We understand your Apple TV 4K must be restarted in order to play content without it stopping unexpectedly. We're glad you're here, and we'd like to learn more to see how we can help.

To start, you mentioned you need to restart your Apple TV almost every time you use it because of this behavior; does restarting seem to resolve the issue, even if only temporarily? Have you noticed any trends with this issue? For example, does this only happen when playing streaming content or downloaded content? Do any error alerts appear?

Next, although you may be hesitant to reset Apple TV to its factory settings, it could help with the issue. If your Apple TV is updated to tvOS 14.4 and this behavior persists after restarting, a reset would be the next best step. Learn more here:

Reset Apple TV

Send over these details, and we'll take a closer look from there.

Cheers.

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NEED TO RESTART APPLE TV 4K ALMOST DAILY

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