Storage, backup, and update questions

Hey cbreyne16,

I am not sure how long you have had this issue but I found the below information in this Apple Support article. If you can't back up to iCloud - Apple Support

"If your iCloud backup is taking longer than expected to complete

1. Check that you're connected to Wi-Fi.
2. Check your upload speed.
3. Leave your device connected to power and Wi-Fi for 24 hours. If your backup still isn't done, archive important data then contact Apple Support. "

I hope this is helpful for you,

-Scott (he, him)

cbreyne16 Said:

"Storage, backup, and update questions: Hello. I am having trouble getting my phone to complete a backup to iCloud and it’s not allowing me to update my iOS. I have 188 of 200GB used but I keep seeing something that says I can update when my phone finishing retiring from iCloud backup. What do I do?"

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Make More Space:

You likely need to have a certain amount of data just to download the file itself, and proceed with the install (around 33GB).

• Remove Large Files:

Large files include unneeded files (i.e. Movies & TV Shows). So, for the time being, remove them, and then add them back after upgrading.

• Clear "Other":

"Other" is files are just take up space, such as caches to remember performance. So, delete the space called "Other"

Perform this: How to Clear "Other" in your iPhone's Storage - Use Backup - User Tip

• Use a Computer:

Perform this: Update your iPhone Using a Computer - User Tip