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azalyn Author

Level 1

4 points

The App Store it asks me for an Apple ID that isn’t mine. Why?

Any time I want to download something from the App Store it asks me for an Apple ID that isn’t mine. Why?

[Re-Titled by Moderator]

Posted on Apr 24, 2021 9:19 PM

Top-ranking reply

Eric Root

Level 10

684,627 points

Posted on Apr 25, 2021 10:53 AM

Try signing out of the App Store/iTunes, restart, and then sign back in. Check the updates to see if the apps requiring an update are in your Purchases History. If they aren't in your Purchases History, you can delete the app, and download it using your Apple ID if desired. If the apps are in your Purchases History, contact iTunes Support.

Purchase History Review

See the Apple Support articles below for contact information.

iTunes Support – world wide

Apple Support schedule phone call

If necessary, try Twitter

https://twitter.com/AppleSupport. People have posted it may take an hour or more to get a response.

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The App Store it asks me for an Apple ID that isn’t mine. Why?

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