Need to turn-off 'find my iPhone' to get a replacement phone through my Verizon insurance, Asurion.
I only see 'play sound' , ''lost mode' , and 'erase iPhone on this device.'
My other device does have 'remove from account' underneath of these options, but my iPhone that needs to be replaced, does not.
iPhone XR
Hello, ashleydmiami. Thank you for posting your question to the Apple Support Communities. We understand your situation and how you are not seeing the option to remove this iPhone from your iCloud account. We’re happy to explain the available options.
To start, we’d like to provide you with the following Apple Support article:
Remove a device from Find My iPhone on iCloud.com - Apple Support
Following the section in the article titled: “Turn off Activation Lock on a device”, it would be necessary to erase the device before you can select Remove from Account. Please note that erasing a device this way will permanently remove any data that was saved to the device.
We hope this information helps you find a solution. Please let us know if you have any questions.
Enjoy!
Turn-off find my iPhone on a broken phone - 'Remove' option not available on this device via iCloud
