Hello, recently I obtained an IPAD from my Mother as she said she no longer uses it, however, she does not know her Apple ID. I attempted to reset her Apple ID, however, she does not remember the number she signed up with and she can’t reset the password. I attempted to reset it but I must sign in because currently I am ‘temporarily logged out’. It says I need to sign in to sign out or something like that. Please help! It’s a great IPAD.
iPad Air 2 Wi-Fi
You're kind of in this situation:
"Activation Lock for iPhone, iPad, and iPod touch" is a security feature, one aspect of which is deterring re-selling of stolen devices. To learn more click here --> http://support.apple.com/HT201365
An activation lock can only be removed using information for the account that applied the lock. If you know this information follow the onscreen steps to enter the Apple ID and password used to set up the device, or enter the device passcode.
Click on this link to learn 'How to remove Activation Lock' --> https://support.apple.com/HT201441
Your mother needs to do this to try to recover her log-in information:
• "If you forgot your Apple ID" [this is likely an email address you are using or used in the past] click here --> https://support.apple.com/HT201354
• "If you forgot your Apple ID password" click here --> https://support.apple.com/HT201487
Otherwise:
- Apple can completely erase a device if a person can provide sufficient evidence of valid ownership. Do this online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not state what constitutes proof. Prior to this new online service Apple typically required the original receipt issued by an Apple Authorized dealer and documented provenance (so typically it would be the original owner who does this, or a descendant with legal proof of ownership).
Alternatively Apple Stores used to provide this service but I do not know if they still do.
You're kind of in this situation:
"Activation Lock for iPhone, iPad, and iPod touch" is a security feature, one aspect of which is deterring re-selling of stolen devices. To learn more click here --> http://support.apple.com/HT201365
An activation lock can only be removed using information for the account that applied the lock. If you know this information follow the onscreen steps to enter the Apple ID and password used to set up the device, or enter the device passcode.
Click on this link to learn 'How to remove Activation Lock' --> https://support.apple.com/HT201441
Your mother needs to do this to try to recover her log-in information:
• "If you forgot your Apple ID" [this is likely an email address you are using or used in the past] click here --> https://support.apple.com/HT201354
• "If you forgot your Apple ID password" click here --> https://support.apple.com/HT201487
Otherwise:
- Apple can completely erase a device if a person can provide sufficient evidence of valid ownership. Do this online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not state what constitutes proof. Prior to this new online service Apple typically required the original receipt issued by an Apple Authorized dealer and documented provenance (so typically it would be the original owner who does this, or a descendant with legal proof of ownership).
Alternatively Apple Stores used to provide this service but I do not know if they still do.
IPAD unable to reset.
