Mac restarted because of a problem

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Dave_Minall Author

Level 1

8 points

Mac restarted because of a problem

Hi folks, hope everyone is well.

I recently purchased a brand new iMac for work, specs are as follows:

27 inch Imac (2020)

3.6ghz 10 core intel i9 processor

16gb Ram

AMD Radeon Pro 550 XT 8GB

1TB HDD

I migrated this from my previous imac, and ever since, this mac will sporadically crash and will have to restart. On the iMac, the screen will go black, on my second monitor, it will turn green. After an amount of time I'm presented with "your mac restarted because of a problem".

In the crash report, the attached is presented. If someone could help me fix this, I'd really appreciate it.

Crash report

iMac 21.5″, macOS 11.2

Posted on Apr 26, 2021 3:32 AM

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Answer 1

Top-ranking reply

padams35

Level 4

3,451 points

Apr 26, 2021 7:35 AM in response to Dave_Minall

For a brand-new iMac take advantage of the Apple's 90-day complimentary tech support. https://getsupport.apple.com/

Otherwise my starting suggestions would be to...

1) Update to the latest point release for your version of MacOS if you haven't already.

2) Try booting into safe mode. https://support.apple.com/guide/mac-help/start-up-your-mac-in-safe-mode-mh21245/mac

3) Try disconnecting peripherals. (Any hubs, extra monitor, etc).

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Answer 2

Dave_Minall Author

Level 1

8 points

Apr 27, 2021 3:30 AM in response to DeeperDiver

I did not add any extra RAM to this machine - I was instructed by Apple to reset my NVRAM and to reset the SMC on this machine, which I did yesterday.

So far so good today, no crashes as of yet! Fingers crossed this does the trick.

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Answer 3

Apr 26, 2021 2:17 PM in response to Dave_Minall

Is it stock Apple RAM, or did you upgrade the RAM yourself? I ask because I too own a 2020 iMac and upgraded the 8GB of OEM Ram to 128GB RAM and it caused countless of system crashes. Eventually, I determined the manufacturer's RAM (OWC) did not play well with the 2020 iMac. Purchasing Micron RAM (via Crucial) resolved all the problems.

Another item is do you have any external peripherals connected to it? External drives? If so, unplug everything and if that resolves the crashes, begin narrowing down the problem peripheral.

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Mac restarted because of a problem

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