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Ahmed_Amro13 Author

Level 1

4 points

i cant update apps

im trying to update the apps on my iphone

when they ask for pass code for apple ID i got massge

Verification Failed

Cannot find this person

i change the password and the problem still the same

iPhone 11 Pro Max, iOS 14

Posted on Apr 26, 2021 6:45 AM

Top-ranking reply

Eric Root

Level 10

684,573 points

Posted on Apr 26, 2021 8:17 AM

Have you tried signing out of the App Store/iTunes, restarting the device, and then signing back in?

Check the App Store and iTunes Store to see if there are any updates for apps/purchases. A request for another Apple ID password is often caused by updates to apps/purchases that were made when using the other ID. Those purchases are tied to the other ID and can't be transferred. One option is to delete the apps/purchases made by the other ID and download them using the new ID if desired. After deleting the apps, it may be necessary to restart the device/computer before you can download the apps again. If necessary, check your purchases history to see which apps/purchases weren’t made by the current ID.

Purchase History Review.

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i cant update apps

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