Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Adding new Podcast via RSS - getting Unable to parse RSS feed

"We are unable to parse the RSS Feed URL entered, please fix it and retry."


My host is buzzsprout and their support says


"""You have done everything correctly on your end! Apple Podcasts made some

updates last week and that has caused a few bugs. That is what you are

noticing! We have seen this happen to many other podcasters so you are

not alone. We don't have a status update from Apple on when this will be

fixed but we do suggest reaching out to them to see if they are able to

help get your podcast submitted for you! """


I have read here in this support forum others having a similar problem and they are also with buzzsprout so I feel like I;m in the middle of buzzsprout saying apple broke it and apple just politely sending me KB and community links for how to submit your podcast


The podcast connect error doesn't tell me WHAT it doesn't like only that it is unable to parse


and I ran it through a validator and it seems OK though the one others suggest

https://podba.se/validate/?url=https://feeds.buzzsprout.com/1758237.rss


Doesnt say it's bad but has this not green circle checkmark next to


"""

Is it XML?

XML is a language that computers (and soon, robots!) use to talk to each other. This

tests to see if the content at the URL is XML. Technically, it tests whether or not

the content is “well formed” according to the XML standard.

"""


but it doesnt SAY explicitly it's not or what the issue may be


I saw others mention that buzzsprout is using

<podcast:locked owner="xxx@xxx.com">yes</podcast:locked>


and suggesting that Apple might not like that - I was able to uncheck that box so the feed shows no now


The other issue that Buzzsprout support says isn't an issue but a W3C validator pointed out was


Sorry


This feed does not validate.


  • line 17, column 24: itunes:explicit must be "yes", "no", or "clean": false [help]
  <itunes:explicit>false</itunes:explicit>
                        ^
  • line 57, column 26: itunes:explicit must be "yes", "no", or "clean": false (2 occurrences) [help]
    <itunes:explicit>false</itunes:explicit>
                          ^

In addition, interoperability with the widest range of feed readers

could be improved by implementing the following recommendation.


line 3, column 0: Use of unknown namespace: https://podcastindex.org/namespace/1.0 [help]

<rss version="2.0" xmlns:itunes="http://www.itunes.com/dtds/podcast-1.0.dtd" ...


So, Buzzsprout says I'm fine and it should work and Apple is having issues and they say those are not concerning / that I've done it all right, but well, I'm concerned that they're pointing finger at apple, and apple is going to either give me canned responses or point the finger back at buzzsproout


I sent a case to apple support - got a canned "we're looking at it" response so far.


Was thinking of manually editing the issues out of the file and hosting it somewhere just to see if apple realy is not liking one of those things found by the w3c validator but don't want to be stuck with then having to undo my feed url


My feed is https://feeds.buzzsprout.com/1758237.rss



Posted on Apr 27, 2021 9:48 AM

Reply

Similar questions

14 replies

Apr 27, 2021 10:10 AM in response to Tananda_D

The feed validator is out of date on the 'itunes:explicit' tag - 'false' and 'true' are now recommended by Apple.


I don't know whether the 'podcast:locked' tag is causing the trouble - it shouldn't since unknown tags should simply be ignored, but it's a common factor in all the Buzzsprout feeeds over the last cople of days that have been rejected.

Apr 27, 2021 10:16 AM in response to low_kix

This is my first podcast and I'm totally new to Apple Podcast connect and new to a lot of the process, but not the technology (XML / RSS etc). It is possible that Apple's got a glitch that is wider but my worry is that this is in fact that Apple made some change that is going to cause formerly acceptable buzzsprout feeds to fail to parse but tbuzzsprout thinks they're fine and points at apple and apple points back at them ad infinitum



Apr 27, 2021 10:18 AM in response to Roger Wilmut1

Roger


I can tell for sure that I did it both with the lock field on and with it off and no change - I hope that helps provide extra info for others who might be having this - I don't ~think~ it's the on or off on the lock though I suppose maybe the presense of the optional tag is an issue?


I could hack up a manual rss file that removes that to see if they take it but don't really want to then have to back that out

Apr 27, 2021 1:27 PM in response to Tananda_D

SELF-Reply for update info:

Still no solution but I've run through three different folks at buzzsprout and got what I consider to be a very honest answer that frankly comforts me:


which reads (in part)


I am sorry this has been such a hassle. Apple changed everything about a week ago and we are working on our end to make sure everything still works correctly. A couple of things I will clarify...


1) The XML

error you are seeing is not related to this at all and will not affect the Apple listing. So no need to worry about that!

2) The other errors you are seeing are likely showing because the validator that you used out of date. Your feed looks good on our end.


So, I am "comforted" that buzzsprout is taking it seriously but also that yeah this is a case of "rearranging the furniture in the middle of the night and then tell folks who stub their toes that it's their fault for not knowing where stuff was"


It led me down an odd rabbit hole though: I was stuck on the outdated tag - I said well wait you put the itunes xml:namespace entry there maybe you pointed at an old entry - yes and no.. it turns out


it seems that


xmlns:itunes="http://www.itunes.com/dtds/podcast-1.0.dtd"


has not been a valid, publishe resource since like 2005 - it's just gone and according to the XML specs it doesn't need to be a valid link - XML namespaces seem to care more about using the link as a unique (within the doucment) identifier and if the spec is not published/reachable then any old <itunes:foo></itunes:foo> can go in there and still be valid - hence apparently some part of the validator I tried using https://validator.w3.org/feed/check.cgi Just must be apply ing their own best guess (outdated) as to what it means


I was told that the false/true values are current and that validator was using outdated ones that claimed that yes/no/clean were the values - sending me on a wild goose chase thinking buzzsprout was using the wrong values



TL:DR: "apple changed it and we're still figuring it out" is actually comforting in a strange way - it's "normal"




Apr 28, 2021 1:59 PM in response to Tananda_D

SELF UPDATE _ NEWS!!


Ok, after others mentioned they could submit I did again and it still failed - I reached out to buzzsprout support again


They told me that Apple MAY be choking on multiple categories - asked me to set only one category choice and try again


OK MOVEMENT!


The submit worked but like others there's no submit for review - not sure if they changed that or what - the show shows as draft - I went through the pages to update any settings (like declaring if ihave third party content or not) and saved but no review option and the show info is showing .. processing


Perhaps I need to let it sit a little not sure


but I wanted to update folks - if you chose multiple categories, try unsetting all but one main category and see if that works

Apr 29, 2021 7:18 AM in response to Tananda_D

SELF-UPDATE - Maybe resolved!!!


Last we visited Tananda's struggle, we had gotten the validation passed and the podcast showed on her apple connect dashboard as draft.. but there was no artwork, no show description and no episodes


and there was no "submit for review"


Today I logged in and the artwork, descriptions and episodes were there and the purple "Submit to Review" was there


I clicked it and got an error as the Frequency field had not auto populated (Not sure - my guess is this used to be optional or was one of the changes made - don't know - I let Buzzsprout (my host) know that Apple considers this info required now


I selected my choice (weekly) and hit the button


it says Published


not in review


Still unable to find it in the app, but THIS IS PROGRES


So this may be solved and I need to wait a day but may be there is more


If there is more I will update


I want to thank folks in this forum especialy Roger for the help and Im sorry I am so verbose here but I figure this may prove useful to others in the same spot:


SUMMARY

Apple rearranged bunches of stuff - it broke my validation - some of it was that my host was allowing multiple categories and apple wants only one, and some of it may be that apple was also having issues etc...


Once I got past validation it took another full day before the description, art and episodes showed in draft


I had to manually specify frequency and was able to sumbit



Hope that helps others


SIDE NOTE: to anyone using buzzsprout . I was realy afraid it might turn into them pointing fingers at apple and apple pointing fingers at them, but Buzzsprout support stuck with me - offered some suggestions and was very helpful...


~Tananda


Apr 29, 2021 7:35 AM in response to Tananda_D

After seeing Tananda's update this morning I gave it a shot. I too finally had the submit for review button, and after updating my frequency I was able to submit, at which time it simply said published. No idea if it is actually published yet.


One thing that was odd is the space for my show's Website said (Optional) next to it, but still had a red error message that is was required and needed to be added to my feed. I was able to submit without adjusting this, may come back to bite me later.


I agree about Buzzsprout support, that were very understanding and helpful throughout.

Adding new Podcast via RSS - getting Unable to parse RSS feed

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.