What can I do so that Mail app does not fail BEFORE a new Apple IOS update is installed on myMacBookPro. The failure (2x in April) both times has happened about 36 hours before an IOS update is auto installed.
MacBook Pro 13″, macOS 11.2
Hi Esteban08,
We understand you're having issues with the Mail application. We're happy to help.
To start, we'd suggest providing more specific detail on the issue. When you say the Mail app "fails" what exactly does that mean? Are you unable to open the Mail application? Are you getting some sort of error when trying to open it? Also you mentioned a Mac and iOS, are you having a problem with the Mail app on a Mac, an iOS device, or both?
Answers to questions like these will help give the community a better idea of what you're seeing so members can provide more relevant responses.
In the meantime here's some basic articles on the Mail application that may be helpful: Mail Support
We look forward to your reply. Cheers!
Hi Esteban08,
Thanks for the additional details! So the Mail application is working, the issue is you're unable to send or receive messages with one of the email accounts you have set up in there. When you try to send a message, or download new messages does it give some sort of error message?
Here's some steps you can try to correct issues with sending and receiving: If you can’t send or receive email on your Mac
If this email account repeatedly stops working, you may also want to check into any security settings that may be enabled with your email account. Some email providers have security options that require specific approval/verification to set up an account in a mail application like Apple's Mail app, or Microsoft's Outlook app for example. You should be able to view all of your account security settings on your mail providers website.
If you're already working with Apple's support team on this issue, we'd also recommend contacting them back to let them know the issue has not yet been resolved so they can further investigate. You can contact their support here: Get Support
Cheers!
PROBELM: The Mail app that I use for G-mail account stops receiving or sending messages. I have Mail app version 14.0. I also have the G-mail Web version, that works fine, but does not have any of the "bells and whistles"--easp. Mailboxes--that I need to file & save e-mails & attachments in one place.
FAILED SOLUTIONS, NO PERMANENT FIX: With Apple support help, have removed and reinstalled g-mail account 2X in April, like every two weeks, and now it's failed again.
POSSIBEL CAUSES?: I have noticed that this happens BEFORE Apple updates the IOS; just got note that update Big Sur 11.3.1 "will be installed tonight." But previously the failure did not fix itself after the auto IOS update.
What to do? Tired of spending time with Apple support (40 minutes), finding that all settings are ok, and that only remedy is to "remove and reinstall." The problem with the fix is that, with many messages stored in mailboxes over a decade, every message has to reload when the app reinstalls.
QUESTION: Could cleaning out all my "old mailboxes", with info dating back to 2012, help (some 2000+ messages asa I recall)??
Apple's Mail App Keeps Failing/Freezing
