Apple Intelligence is now available on iPhone, iPad, and Mac!

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple Pencil 2

My Apple Pencil stopped working. I replaced the tip with an apple replacement tip but it still doesn’t work. I got the pencil in December. What can I do?

Posted on Apr 27, 2021 4:35 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 27, 2021 4:48 PM

Try all of the troubleshooting tips in this Apple Website article below.


Connect Apple Pencil with your iPad - Apple Support


If no joy, your Pencil is still under its free, one-year warranty, search online to locate and call contact your nearest, “local” Apple Store location to try/attempt to make an appointment to get your Apple Pencil replaced with another new Pencil.


OR, failing that,


Contact Apple support via the contact support link located at the upper right hand corner of every Webpage of these Apple support communities.


Use the Device Performance and Connectivity support categories.


OR


by installing and using the Apple Support app found in the iOS App Store.


Tap the iOS App Store link below.


https://apps.apple.com/us/app/apple-support/id1130498044



Best of Luck to You!

2 replies
Question marked as Top-ranking reply

Apr 27, 2021 4:48 PM in response to Dgutierrez91

Try all of the troubleshooting tips in this Apple Website article below.


Connect Apple Pencil with your iPad - Apple Support


If no joy, your Pencil is still under its free, one-year warranty, search online to locate and call contact your nearest, “local” Apple Store location to try/attempt to make an appointment to get your Apple Pencil replaced with another new Pencil.


OR, failing that,


Contact Apple support via the contact support link located at the upper right hand corner of every Webpage of these Apple support communities.


Use the Device Performance and Connectivity support categories.


OR


by installing and using the Apple Support app found in the iOS App Store.


Tap the iOS App Store link below.


https://apps.apple.com/us/app/apple-support/id1130498044



Best of Luck to You!

Apr 27, 2021 5:44 PM in response to Dgutierrez91

Dgutierrez91 Said:

"Apple Pencil 2: My Apple Pencil stopped working. I replaced the tip with an apple replacement tip but it still doesn’t work. I got the pencil in December. What can I do?"

-------


Any iPad Backups?:

Have a backup of your iPad prior to all of this? If so, restore your iPad from then backup, and see if all is fine form there. Important: Be certain you backup you iPad prior to performing this restoration so that you can have something to restore your iPad from should anything go wrong.

Apple Pencil 2

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.