why doesn't my tracking service work on my new Iphone (I just changed from an iphone 7 to an iphone 11)

I just bought a new iphone 11. On my last iphone (iphone 7), my parents were able to see my location. On my new phone they are not able to see it. My monitor says that they are able to see it, but when you go on their phones nothing appears.

iPhone 11, iOS 14

Posted on Apr 28, 2021 7:39 AM

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Question marked as Top-ranking reply

Posted on Apr 28, 2021 7:53 AM

There are two ways to do this; as individuals, and thru Family Sharing.


Both are tied to your Apple ID, and I’ll here assume you did not change that.


Here is the set-up sequence: Find friends and share your location with Find My - Apple Support


Also confirm that you are sharing your location from a device you have.


Settings > Privacy > Share My Location, and confirm your location is the iPhone you have and not the iPhone you had.


And the following link is how to clear an old device from your Apple ID, for reference:


What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support


If that didn’t already happen, you’ll need to use the iCloud path to clear the old device from your Apple ID.


2 replies
Question marked as Top-ranking reply

Apr 28, 2021 7:53 AM in response to giulio229

There are two ways to do this; as individuals, and thru Family Sharing.


Both are tied to your Apple ID, and I’ll here assume you did not change that.


Here is the set-up sequence: Find friends and share your location with Find My - Apple Support


Also confirm that you are sharing your location from a device you have.


Settings > Privacy > Share My Location, and confirm your location is the iPhone you have and not the iPhone you had.


And the following link is how to clear an old device from your Apple ID, for reference:


What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support


If that didn’t already happen, you’ll need to use the iCloud path to clear the old device from your Apple ID.


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why doesn't my tracking service work on my new Iphone (I just changed from an iphone 7 to an iphone 11)

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