Bizarre HDCP error with Apple TV & Hulu since 14.5

Thought I’d add my experience here in case it helps others. The fix for me was in Settings > Video and Audio > Match Content. I had to enable Match Dynamic Range AND Match Frame Rate in order for it to work. Enabling either one alone did not work. I’d never set either of these settings so I think they were off by default? Not sure about that though. Below are details about the problem show and my hardware.

Hardware:

Samsung TV, Model #UN65MU630DF (2ish years old?)

Samsung Sound Bar, #HW-MM55C

AppleTV —>HDMI—> Sound Bar —>HDMI—> TV

AppleTV, Model # A1842 64 GB

tvOS 14.7(18M60)

I began seeing this error after Hulu’s 7.32 update on 8/23/2021. I’d never seen this error before but I have seen numerous problematic Hulu updates on multiple platforms (android, Roku, etc). The only show that produced the error on was “Only Murders in the Building”, a Hulu original. I was able to fix our problem and watch the show without error (though now shows transition from app to video and back to app much slower than before). Maybe that will help some of you experiencing the error in similar circumstances.

I think my issue is my Denon receiver is too old. Even though I can do 4K, I think it might be Time to upgrade. When playing around with it the other day I simply plug the Apple TV into the back of the TV and I had four resolution range. Beyond with the receiver says it was capable for.

I was having the same problem after I reconfigured my wiring, using the ARC HDMI connectors through my sound bar. I made several attempts to fix and finally found a solution. I changed my setting to match the Frame Rate.

Settings: Video and Audio: Match Content: MatchFrameRate to ON

Hopefully this helps

I had this problem with the new Hulu show Only Murders in the Building. I fixed it on my Apple TV 4K 2nd generation with tvOS 15.0 by going to Settings > Video and Audio > Match Content and turning Match Dynamic Range off. I left Match Frame Rate on, but it also works with it off. My TV is a nine year old Samsung smart TV model UN55ES7150 LED 1080p.

Hi,

I have the exact issue.

I have two apple tv 4k devices, one running 14.4 and the other 14.5.

Right after the 14.5 update I got the HDCP error on that specific device, never seen it before, Netflix, Disney+, etc.

I tried everyting; different hdmi cable, new hdmi cable, reset, factory default, different video/audio settings, NOTHING worked.

Only when I connect a different tv set to the apple tv, it worked..... What ???

The device with 14.4 never has any issues.

Really, really frustrating.

I can’t downgrade the apple tv with 14.5, so what can be done next except throw it out of the window...

I have this error on the Apple TV 4K 2nd gen with both TVOS 14.5 & 14.6. Mayans & Legion don't work, but Mr Inbetween did. All were FX shows. Other apps & non-FX content works fine. My Apple TV HD works fine too. This Apple TV 4K doesn't work on the other TV either that has the working Apple TV HD. I also tried deleting & rensinstalling Hulu and disconnecting everything, waiting 30 seconds, and reconnecting everything too with no luck. Hulu support says 3 others are having the same issue. Both TVs are old, HD (1080p), non-smart, Samsungs. Airplay is a workaround.

Same with me and watching the Myans & Younger through Hulu (in “My Stuff”). Ended up air playing it off my phone onto the tv. A resolution/update would be nice.

Same thing is happening with me too , Apple tv / Hulu FX shows . Breeders is the show if that helps , nothing has changed with my chords , Apple TV or tv itself . It’s probably whatever update just Happened , it’s been a week or so and had anyone resolved this issue or spoken to Apple on the issue ?

I am also having this same exact issue just started happening today. It was only one show, and we had been watching the previous season with no issues. All of this started when we started season 7 of Younger on Hulu. Other Hulu shows work fine, all other apps work fine, in fact we had no issue playing the exact same show and episode through a different app (Paramount+).

As other posters have said I have an older TV that is not smart and is only 1080. I tried all of the the things in this thread between resetting the HDMI (not a fun or easy task with our built in home theater), unplugging all of the equipment in the signal chain, resetting the Apple TV, etc. the Apple TV was up to date (TV OS 14.6). Have had this Apple TV for only a few months and this is the first time we’ve had this issue.

Not sure if this is a Hulu problem or a AppleTV problem, but I never had issues like this on my Roku devices...

I have recently purchased the new AppleTV 4K with the Belkin Ultra HD High Speed HDMI Cable and I have been having this HDCP issue on most shows on Disney+ and selective shows on Netflix. I have tried all the troubleshooting suggestions from the Apple Community as well as those on the website out there. Changed 4 different cables, different HDMI ports on the monitor, factory reset the device but to no avail. Managed to watch only one show on D+ after troubleshooting and cannot get it work again after that. This is so frustrating. Is this a tvOS issue or what? My first AppleTV purchased and this is the experience Im getting.

Please let me know if there is any workaround available!

I am having the same issue with my Apple TV 4K. Only show that has an issue and shows the HDCP error is Mayans on Hulu. We also watch Blackish, Modern Family and Goldbergs on Hulu and they are fine. Netflix, Disney+, Prime Video and iTunes all work fine. I have older model Sony and LG displays. They are 1080p displays. They are not smart displays.

This morning I was able to successfully play shows that had not been working previously. It's been a while since I've watched any FX/Hulu content, so I'm not exactly sure when it was fixed or what fixed it. I did recently update to tvOS 14.7, but it was possibly a Hulu update as well. Regardless, the issue seems resolved for me.

I forgot to mention, I left Settings > Video and Audio > Format at my usual 1080p SDR 60. My fix doesn't work with 1080p HDR 60. I never use 1080 HDR 60 because it makes the picture on my old TV looked washed out.