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iPhone 7 w/ iOS 4.4.2 connected to iMac late 2015 w/ OS 11.2.3 via USB port; Photos vrs 6.0 (330.0.150)
Photos on iMac crashes when an iPhone 7 is selected in the Photos left sidebar, every time.
I've restarted iMac, and did a cold start (power + vol. down buttons) on the iPhone, no change to symptoms.
I updated iPhone 7 to 14.5 and Photos still crashes.
What should I try?
iMac, OS X 10.11
Hi
Has this just started for no reason? Has there been any change to the system (eg upgrading MacOS, or moving the library to a new location). If you have moved your library (recently or in the past), where to, and what is the format of the volume it is on.
1 - Try starting your mac in safe mode. Does it still happen.
2 - Try creating a new empty library and see if it happens in when that library is opened.
3 - Try creating a new user account, and try from the photos app in that user account.
These checks will help us determine if it is a system wide problem, or specific to a particular library or user.
Hi
Has this just started for no reason? Has there been any change to the system (eg upgrading MacOS, or moving the library to a new location). If you have moved your library (recently or in the past), where to, and what is the format of the volume it is on.
1 - Try starting your mac in safe mode. Does it still happen.
2 - Try creating a new empty library and see if it happens in when that library is opened.
3 - Try creating a new user account, and try from the photos app in that user account.
These checks will help us determine if it is a system wide problem, or specific to a particular library or user.
With this set up, my iPad Pro does not crash Photos, and I successfully transfer photos from iPad to iMac Photos. I store photos locally, on a Raid 1 disk pair, connected via Firewire/Thunderbolt without any other daisy-chained devices. I do not use iCloud Photos, My Photo Stream, nor Shared Albums. I have about 8500 photos/videos in the library
Your suggestions are great, but I didn't mention this in my original question.
I created a new library and Photos did NOT crash when I selected iPhone 7 in the left sidebar.
I went back to the original library, and Photos did NOT crash when I selected iPhone 7 in the left sidebar (first time).
And then I successfully imported a few photos to this original iMac Photos library. SUCCESS. Thank you.
Welcome.
If you tried safe mode, it often does some housekeeping (caches and temporary files cleaned up etc). It may be that has solved the problem for you.
What is the format of your external drive. It needs to be APFS, or MacOS extended (journaled) with the ignore ownership checkbox checked - to be suitable for a photos library.
The original iPhone iOS is 14.4.2, not the stated 4.4.2.
Photos on iMac crashes when an iPhone 7 is selected in the Photos left menu, every time
